Office Coordinator - Urology
About The Position
The Office Coordinator is responsible for managing and performing a variety of administrative functions related to the daily operations of the practice. Travel within the Hartford region; reliable transportation needed. Bachelor’s Degree and/or appropriate certification preferred. Work related experience desired. Leadership experience required. Strong communications skills. Ability to improve quality and productivity by identifying improvement opportunities. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Because when you're better, we're better.
Requirements
- Leadership experience required
- Strong communications skills
- Ability to improve quality and productivity by identifying improvement opportunities
Nice To Haves
- Bachelor’s Degree and/or appropriate certification preferred
- Work related experience desired
Responsibilities
- Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance.
- Serves as primary resource to office staff on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.
- Assists the clinical and medical staff in organizing and triaging care by accurately relaying pertinent patient information, adjusting the patient schedule as needed, scheduling and coordinating urgent care with other resources within practices and releasing health information in accordance with HIPPA requirements.
- Insure that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner.
- Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur.
- Insure that all staff members comply with HIPAA requirements.
- Maintain and adjust staff schedules to compliment practice provider schedules.
- Responsible for processing all new patients into the practice, maintaining contact and acting as the patient’s primary resource and contact as they are brought into the practice.
Benefits
- Career growth and movement opportunities within our network
- On-going education and training
- Robust Benefits Package
- Generous PTO to promote work/life balance
- Special Interest Groups
- Referral Bonus Program (top leader number of employee referrals in the industry)
- Wellness Programs
- Employee Discount Programs
- Supportive culture
- Awards & Recognition
- Flexible Scheduling
- Rewarding Compensation
- 401K with company match
- Clinical specialty opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
