Office Coordinator Outpatient Rehabilitation

Trinity Health•Livonia, MI

7d•Onsite

About The Position

Responsible for day to day administrative functions to include business operations, clerical, patient billing and accounting functions, medical records, reception and patient scheduling.

Requirements

High School graduate with some additional formal education
Training and completion of I.S. programs - Simon, Intranet
Minimum two year's prior medical office experience
Excellent organization skills, oral and written communication skills
Must have computer experience
Computer knowledge for operations of word processing, database programs, simple spreadsheet functions, billing and patient account functions
Demonstrates knowledge of third party payer system including Medicare, Medicaid, commercial, PPO and HMO systems and assists with financial counseling of patients
Reaching, handling, fingering necessary when using keyboard
Near visual acuity to avoid perceptual errors
Speech and hearing acuity to facilitate communication with others
Ability to file, retrieve or obtain supplies from cupboards, shelves or cabinets

Nice To Haves

Medical accounts billing experience desirable
Transcription experience desirable

Responsibilities

Scheduling all outpatient appointments
Clear communication with insurance verifiers, therapists, other hospital staff as needed
Maintain consistent and accurate information flow and documentation for patient accounts, finance and reimbursement
Verify patient insurance and collaborate to monitor ongoing pre-authorization needs
Tracking patient charges, including posting and reviewing receivables, collections, deposit and denials
Ordering necessary supplies for department
Timekeeping responsibilities
Initiates and maintains accurate data files and record keeping of patient records, patient charges, correspondence and business functions
Maintains knowledge of current medical records requirements for outpatient department and applies knowledge of policies and procedures related to medical record information, confidentiality, release of records, abbreviations and historical data
Collaborates with appropriate department and physician offices, to get documentation or information to facilitate diagnostic and procedural coding
Generates letters to referring physicians from chart data as directed by managerial staff
May assist Manager and Medical Director in projects and marketing functions
Handles daily routine problems following proper channels of communication and recognizing issues for referral to management
Attends all mandatory in-services and some other professional educational opportunities to enhance skills
May be responsible for assuring that patient medical claim data used for billing purposes accurately reflects the clinical care provided by the patient care department by: Acquire and maintain a complete understanding of department charges, charge order sets, department CDM and charge capture processes
Perform charge reconciliation on a daily and monthly basis
Obtain, review and correct errors per error report(s) or upon request