Office Coordinator II - Hospice of Cincinnati

TriHealth•Cincinnati, OH

18h•Onsite

About The Position

Step into a meaningful role within our Hospice Care Team as an Office Coordinator dedicated to supporting patients and families during some of life’s most vulnerable moments. You’ll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care. This opportunity is ideal for someone who is compassionate and confident working independently in a field-based or home‑care setting. A passion for supporting colleagues, providing calm reassurance, and upholding the highest standards of patient-centered care will make you an invaluable part of our hospice mission.

Requirements

High School Degree
Computer proficiency in MS Office
Medical terminology
Verbal & written communication
Customer service
Negotiation skills
Independent thinker
3-4 years' experience Clerical in a related field

Responsibilities

Processing internal and external referrals
Managing Epic referral work queues
Scheduling new patient consultations and follow-up appointments
Coordinating provider schedules to maximize efficiency
Completing patient registration and demographic verification
Managing patient outreach and appointment reminders
Processing medical records and referral documentation
Monitoring multiple communication platforms, including Epic, MyChart, department email, Voalte, and telephone communications.
May provide work direction and mentorship to other clerical staff.
May conduct and oversee clerical duties including answering of telephones, routing of incoming calls, problem resolution, and customer service.
This position will primarily support the timely scheduling of all incoming PalliaCare referrals with the operational expectation of achieving 80% or greater of new referrals scheduled within seven (7) calendar days, and our strategic goal to serve patients discharged from a hospital within 2 days and grow our census in Assisted Living and Long-Term Care, aligning with our strategic goal.
The role will also provide critical support for referral processing, provider scheduling, communication management, Epic documentation, and coordination across the interdisciplinary team.
The PalliaCare Office Coordinator serves as the operational hub for the outpatient palliative care program by coordinating referrals, scheduling new consultations, managing patient communications, processing documentation, and supporting providers and clinical staff.