Office Coordinator I - Division of Hematology

Children’s Hospital of Philadelphia•Philadelphia, PA

1d•$21 - $26•Onsite

About The Position

The Office Coordinator I is responsible for triaging patient care calls, scheduling appointments, processing Epic in-basket and folder messages, and managing a variety of administrative workflows critical to patient care operations. The position is shared between the Hemophilia Treatment Center (HTC) program and the Thalassemia program and provides day-to-day operational and administrative support across both teams. Responsible for scheduling and providing somewhat complex information to callers. Works under some supervision. Problems are routine in nature but may involve more complex decision making than Office Assistant (entry level Admin role). Gains experience in working with order and structure, prioritizing tasks and managing resources. This is a fully on-site role.

Requirements

High School Diploma / GED - Required
At least one (1) year of administrative experience in office or clinical setting - Required
Basic knowledge of administrative and office management processes, procedures, principles and best practices
Familiarity with medical terminology and protocols
Familiarity with HIPAA regulations
Basic proficiency with electronic medical record software (EPIC)
Basic proficiency with word processing software (Microsoft Word)
Basic proficiency with spreadsheet software (Microsoft Excel)
Introductory proficiency with presentation software (Microsoft PowerPoint)
Strong verbal and written communications
Strong customer service skills
Strong interpersonal skills
Solid organizational skills
Solid time management skills
Basic conflict resolution skills
Ability to maintain confidentiality and professionalism
Ability to work independently within established guidelines
Ability to collaborate with stakeholders at all levels

Responsibilities

Answer telephones, route, and screen callers, take messages, and provide routine information to callers promptly and courteously.
Assist with patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.
Respond to inquiries and assist stakeholders according to procedures.
Manage charts including to prepare, organize, file, retrieve, archive charts and maintain a detailed spreadsheet of charts for referral.
File and retrieve documents including phone messages.
Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars including travel/lodging arrangements and catering.
Oversee and order office supplies for the department.
Other duties and administrative support projects as assigned.