Auto body shop office clerk with experience
About The Position
Office clerk for an auto body shop. Must have experience how to work with auto insurance claims! The employee should be able to open and organize new repair/claim files, contact insurance companies and verify claim information, obtain adjuster contact information, claim numbers, and coverage information, follow up with insurance adjusters regarding estimates, approvals, supplements, and payments, upload estimates, photographs, invoices, scans, teardown documentation, and supporting documents to insurance portals, track pending supplements and aggressively follow up on delayed approvals, maintain documentation of all calls, emails, approvals, denials, and conversations, coordinate inspections with insurance adjusters, follow up on total-loss decisions when applicable, verify deductibles and customer-pay amounts, track insurance checks and electronic payments, follow up on unpaid balances, communicate with customers regarding the administrative status of their claim, and coordinate with estimators, technicians, parts personnel, and management so the office and production sides stay aligned. Administrative responsibilities include maintaining complete electronic and/or physical repair-order files, answering phones and handling customer inquiries professionally, scheduling customer appointments and vehicle drop-offs/pickups, obtaining required customer signatures and authorizations, scanning and organizing documents, preparing invoices and closing paperwork, monitoring vehicles currently in production and identifying claims being delayed by insurance approval, maintaining a daily follow-up list for every open insurance claim, ensuring documentation is complete before the vehicle is released, and assisting management with accounts receivable related to insurance claims.
Requirements
- 2+ years of office/administrative experience in auto body, automotive experience strongly preferred
- Experience communicating with insurance adjusters and claims departments
- Familiarity with the collision repair process from initial estimate through supplements and final payment
- CCC ONE experience is a major advantage; Mitchell or Audatex experience is also valuable
Responsibilities
- Open and organize new repair/claim files
- Contact insurance companies and verify claim information
- Obtain adjuster contact information, claim numbers, and coverage information
- Follow up with insurance adjusters regarding estimates, approvals, supplements, and payments
- Upload estimates, photographs, invoices, scans, teardown documentation, and supporting documents to insurance portals
- Track pending supplements and aggressively follow up on delayed approvals
- Maintain documentation of all calls, emails, approvals, denials, and conversations
- Coordinate inspections with insurance adjusters
- Follow up on total-loss decisions when applicable
- Verify deductibles and customer-pay amounts
- Track insurance checks and electronic payments
- Follow up on unpaid balances
- Communicate with customers regarding the administrative status of their claim
- Coordinate with estimators, technicians, parts personnel, and management so the office and production sides stay aligned
- Maintain complete electronic and/or physical repair-order files
- Answer phones and handle customer inquiries professionally
- Schedule customer appointments and vehicle drop-offs/pickups
- Obtain required customer signatures and authorizations
- Scan and organize documents
- Prepare invoices and closing paperwork
- Monitor vehicles currently in production and identify claims being delayed by insurance approval
- Maintain a daily follow-up list for every open insurance claim
- Ensure documentation is complete before the vehicle is released
- Assist management with accounts receivable related to insurance claims
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
