Office Clerk

Elevated HR Consulting•Cheyenne Wells, CO

2d•Onsite

About The Position

Rebeltec Communications, a subsidiary of PhireLink, is an internet service provider serving Eastern Colorado communities. We believe reliable service requires accurate records, responsive customer support, and dependable internal operations. This position plays a key part in all three by supporting customer payment posting, account accuracy, and inventory control.

Requirements

High school diploma or GED preferred.
Strong computer literacy, including email, chat, web-based systems, and standard office software.
Excellent attention to detail and accurate data-entry skills.
Strong basic math, reconciliation, and record-checking ability.
Professional and tactful communication skills by phone, email, chat, and in person.
Strong organization, time management, and multitasking skills.
Customer-service mindset with good judgment and professionalism during billing inquiries and collection follow-up.
Willingness to learn ISP terminology, plans, service areas, and internal systems.
Ability to move and handle inventory or office items up to 25 pounds regularly; ability to move heavier items up to 50 pounds occasionally is helpful, with or without reasonable accommodation.
Ability to work on site in a role that moves between desk work, phone coverage, shipping/mail handling, and stockroom tasks, as well as the ability to collect mail from the local post office.

Nice To Haves

Prior experience in accounts receivable, bookkeeping, accounting support, inventory control, shipping/receiving, or office administration.
Experience using Excel for data review, filtering, sort functions, or simple reconciliation work.
Experience using accounting software, customer billing systems, ERP tools, inventory software, or business support systems.
Comfort learning technical concepts and product terminology in a telecommunications or ISP environment.
Experience supporting audits, cycle counts, or stock variance research.

Responsibilities

Post and record incoming customer payments, including checks, ACH transfers, and other approved payment types, accurately and on time.
Monitor aging reports, identify past-due accounts, and follow up professionally with customers regarding payment status.
Match transaction records, research discrepancies, and resolve or escalate billing issues, short payments, credits, or account disputes.
Answer incoming calls, assist customers with billing-related questions, and route non-billing inquiries to the appropriate team member.
Maintain accurate records in the customer billing system and inventory tools.
Track stock levels for network materials, consumables, and office supplies; request replenishment when items are low.
Receive materials into inventory, verify counts and condition, and maintain organized, secure storage areas.
Perform cycle counts and reconcile physical counts to system records to improve inventory accuracy.
Support quarterly inventory audits with management and help document count results, variances, and corrective actions.
Investigate and document missing, damaged, or mismatched inventory and work with management to resolve variances.
Process incoming and outgoing shipments and mail, including packaging, labeling, documentation, and delivery coordination.
Order office supplies as needed and help keep administrative workflows organized.
Learn the basics of the internet service provider business, including consumer plans, service areas, common customer questions, and how different teams work together.