Office Clerk - 1st Shift

West Marine•Rock Hill, SC

19d•Onsite

About The Position

The Office Clerk is responsible for ensuring that all documents are completed accurately and in a timely fashion for our Inbound or Outbound Departments. This key position ensures quality, delivery, and accuracy, and requires a person to have effective communication skills, the ability to work in a team environment, and a willingness to model positive and professional work ethics. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Requirements

High school diploma or equivalent required.
Exceptional verbal and written communication abilities.
Strong interpersonal skills with a focus on customer service excellence.
Proven track record in sales and customer service, driving revenue and customer satisfaction.
Excellent organizational abilities and attention to detail, ensuring efficient operations.
Strong time management skills with a demonstrated ability to meet deadlines consistently.
Effective analytical and problem-solving capabilities to address challenges proactively.
Ability to prioritize tasks effectively and delegate appropriately when necessary.
Comfortable functioning in a fast-paced and occasionally high-pressure environment.
Proficient in Microsoft Office Suite and related software applications.
Must be at least 18 years old
Willing to submit to a criminal background check
Must be able to pass a pre-employment drug screen

Nice To Haves

Preferred understanding of AS400/JDA
Preferred knowledge of Serenade, Proship, and Averett Connect

Responsibilities

Research problem and follow up on solutions
Communicate to the team issues with orders and resolutions.
Maintain spreadsheets on data accumulated for orders.
Help with Hot Hot’s and answer emails with resolutions
Ensure a safe and clean work environment for crew members, adhering to all safety rules and standards.
Maintain the shop’s stability and reputation by complying with all relevant legal requirements.
Be available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Perform other job-related duties as assigned.