Office Clerk

HAE•Elgin, IL

4d•Onsite

About The Position

The Housing Authority of Elgin (HAE) is seeking an Office Clerk to provide professional reception, clerical, and administrative support to Central Park Towers. This role is the primary point of contact for residents, applicants, vendors, and the public, requiring exceptional customer service skills both in person and over the phone. The Office Clerk will be responsible for greeting visitors, managing calls, handling correspondence, maintaining records, assisting with inquiries, and supporting various departments with administrative tasks. Regular attendance is crucial for this position.

Requirements

High school diploma or equivalent required.
Minimum of one (1) year of customer service, receptionist, or general office experience preferred.
Proficiency in Microsoft Word, Excel, Outlook, and other standard office software.
Ability to operate standard office equipment.
Excellent verbal and written communication skills.
Ability to maintain confidentiality and multitask in a fast-paced environment.

Nice To Haves

Bilingual (English/Spanish) preferred.

Responsibilities

Serve as the first point of contact at the front desk for residents, visitors, applicants, vendors, and the public in a professional and courteous manner.
Greet visitors, manage door entry, determine the nature of their business, and direct them to the appropriate staff member.
Answer and route incoming telephone calls, including resident calls, respond to basic resident questions and general inquiries, and take accurate messages.
Receive, date stamp, and distribute incoming documents and correspondence.
Sort and distribute incoming mail and prepare outgoing mail.
Assist applicants and residents with completing housing paperwork, route questions to the appropriate staff member, and follow up on outstanding paperwork.
Maintain electronic and paper filing systems.
Prepare routine resident letters, notices, reports, forms, labels, and other documents using Microsoft Office.
Assist with scheduling appointments and coordinating meetings.
Receive and document resident work orders, route them to the appropriate staff, and help track their status.
Order and maintain office supplies.
Assist with scanning, copying, filing, and document management.
Maintain confidentiality of applicant and resident information.
Provide clerical and administrative support.
Perform other duties as assigned.