Office Clerk

BLACK DIAMOND OF CINCINNATI•Colerain Township, OH

3d•$16 - $18•Onsite

About The Position

We are seeking an Office Clerk to join our team! As an Office Clerk, you will answer the phones, direct calls, and handle customer questions. You will also be filing paperwork, making copies, faxing documents, and mailing information out to customers, as needed. The ideal candidate has excellent customer service skills, experience working in an office environment, and strong organizational skills.

Requirements

Great customer service skills
Strong communication skills
Strong organizational and time-management skills
Upbeat, positive, and professional attitude
Reliable, punctual, and consistent
Comfortable working in a fast-paced, high-call-volume office
Able to learn new services, policies, and software quickly
Detail-oriented and committed to accuracy
Able to manage multiple responsibilities and changing schedules
Comfortable communicating with customers, technicians, office staff, and management
Able to handle customer concerns and complaints professionally
Willing to take ownership of assignments and follow tasks through to completion
Works well independently and as part of a team

Nice To Haves

experience working in an office environment

Responsibilities

Answer a high volume of incoming phone calls with a friendly, professional attitude
Provide excellent customer service to both new and existing customers
Learn our pest control services quickly and explain service options, preparation requirements, pricing, and expectations clearly
Schedule and route daily, weekly, and monthly pest control appointments efficiently
Coordinate schedules and communicate service information with pest control technicians
Respond professionally to customer concerns and complaints
Help resolve problems, retain customers, and save accounts when possible
Enter and update accurate customer, service, scheduling, and billing information
Scan, organize, and maintain documents and customer records
Use Microsoft Outlook, Word, and Excel for emails, documents, reports, and spreadsheets
Follow up with customers regarding appointments, service recommendations, payments, and unresolved concerns
Work closely with office staff, technicians, management, and ownership
Assist with other office and administrative duties as needed