Office Clerk - Front Desk

Bridgeprep Academy, Inc.•Saint Cloud, FL

13d•$14 - $16•Onsite

About The Position

This role is responsible for managing the front desk operations, ensuring smooth visitor access, effective communication with staff and families, and maintaining essential records. The position also involves applicant nurturing to support student recruitment and maintaining the accuracy of the application system. The ideal candidate will possess strong customer service skills, experience with diverse communities, and effective communication abilities.

Requirements

Belief and commitment to the mission
Delivers exceptional customer service
Experience working with diverse families and communities
Strong relationship building skills, with the ability to excite and engage a diverse group of parents, students and community stakeholders
Effective verbal and written communication skills
Desire to continuously learn and evolve as a professional
Successful completion of a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse

Responsibilities

Ensuring each visitor has the appropriate credentials to enter campus site and to pick up students
Communicating with teachers on student pick-ups
Direct visitors to appropriate team member
Organizing essential forms and documents for families
Copying materials to ensure there is always a supply of all documents at hand
Communicating effectively with Campus Team’s to ensure all documents for activities, events, etc. are current
Maintaining confidentiality of records as appropriate
Familiarizing with various roles and duties of team members
Managing a list of extensions and ensuring list remains updated throughout the year
Provides school team support as needed
Recruiting students for the following school year if needed
Answering all phone calls
Greeting parents, students, visitors
Implement applicant nurture engagements and maintain communication with prospective families throughout the recruitment process converting families from step to step such as lead to applicant
Tailor outreach messages and content to individual applicants, addressing their unique needs and interests
Conduct regular follow-up calls, emails, or messages to answer questions, provide updates, and build a positive applicant experience
Track applicant interactions, maintain detailed records, and schedule follow-up tasks
Identify opportunities for process improvement and implement changes to optimize the applicant nurture experience
Identify when applicants have become uninterested in BridgePrep Academy and manage the process to re-engage
Complete application verification calls and update application system as needed
Ensure applicant data is accurate and captured in a timely manner