OFFICE AUTOMATION SPECIALIST II - 64085928

State of Florida • Saint Petersburg, FL

2d • Hybrid

About The Position

This is an entry level desktop support position installing, implementing, maintaining, and supporting multiple distributed computer systems for use by end-users including the hardware, software and communications components of distributed systems; This position does require direct supervision, travel to remote sites and some heavy lifting.

Requirements

• Knowledge of distributed processing and office automation operations, procedures and equipment.
• Skill with PC software and hardware support and troubleshooting.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to communicate effectively and identify and define user task needs.
• Knowledge of HIPAA and Information Technology security practices and ability to effectively address confidential security incidents.
• Ability to lift 50lbs or more for moving and relocating information technology equipment.

Nice To Haves

• 1 or more years’ experience working with computer imaging software.
• 1 or more years of experience working with active directory.
• Some technical schooling or IT Certifications
• Any technical certifications including Microsoft, Cisco, A+, Network + etc.

Responsibilities

• Provides technical assistance, customer service and guidance to users utilizing 'standard' and 'non-standard' information system hardware and software.
• Supports the use of office automation software, e-mail, computers and associated peripherals.
• Maintains up-to-date technical knowledge of all microcomputer hardware and software resources within Management Systems and applies knowledge gained through experience and training.
• Performs installation, relocation, and testing of 'standard' and 'non-standard' computer software, hardware and associated peripherals and miscellaneous support items.
• Maintains a complete accurate inventory of all hardware and software resources within the agency. Coordinates moves, distribution of new software and hardware throughout the agency.
• Performs minimal repairs on label printers, network printers, and desktop printers. Troubleshoots & documents procedures for installation of new software or hardware.
• Performs related duties and responsibilities as required to achieve the overall mission of the department.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed