Office Associate

Levin Furniture & Mattress•State College, PA

1d•Onsite

About The Position

Levin Furniture & Mattress is hiring a Part-Time Office Associate in State College, PA. This is a family-owned company with a history of caring for its employees, customers, and community. Join the Levin Team Today - Working Here Feels Like Home! Hiring Immediately! The Office Associate accurately enters information regarding sales transactions and order information into the Storis system, verifies order accuracy, and identifies/corrects discrepancies. They complete all documentation accurately and efficiently, processing information regarding cash balances, deliveries, sales & service orders, and account balances in compliance with corporate guidelines. The role provides customer service support by answering inbound calls, managing counter inquiries, processing payments, and solving customer complaints/questions. The associate answers, investigates, and initiates actions on customer inquiries using all access channels (phone, web, chat, mail, fax, etc.) and consistently meets or exceeds performance standards for service quality, accuracy, and volume. They also complete and process credit applications, payments, and financing paperwork, verify all paperwork for order processing, and communicate with internal and external personnel professionally and timely. The position maintains accurate files and processes to maximize productivity and performs clerical support for store staff as needed. Other duties may be assigned.

Requirements

Excellent verbal and written communication, and listening skills.
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork in an accurate, neat and efficient manner.
Demonstrated knowledge of software, including Microsoft Office.
Excellent organizational skills.
Outstanding customer service skills.
High school diploma or equivalent combination of education and experience.

Nice To Haves

Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.
Previous clerical experience preferred.

Responsibilities

Accurately enters information regarding sales transactions and order information into Storis system.
Verifies all information related to orders is accurate; identifies and corrects discrepancies.
Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.).
Consistently meets or exceeds performance standards for service quality, accuracy and volume.
Completes and processes credit applications, payments and financing paperwork.
Verifies all paperwork for order processing is accurate.
Communicates with internal and external personnel in a professional and timely manner.
Maintains accurate files and processes in order to maximize productivity.
Performs clerical support for store staff as needed.
Other duties as assigned.