OFFICE ASSOCIATE
About The Position
Under direction, reviews and uploads Grant and SNAP overpayment documentation into the Integrated Eligibility System and requests changes into the Accounts Receivable System. Responds to inquiries from Financial Recovery Coordinators, Local Office Staff and clients concerning the status of individual overpayment claims. Performs difficult and responsible data entry and clerical functions. Exercises independent judgment; reviews returned notices and system produced reports for corrections and prepares items for data entry; screens and directs e-mail referrals, mail and phone inquiries pertaining to collection activity to staff. Performs clerical support functions including keyboarding, sorting, mailing and data entry into personal computer utilizing a large variety of software programs.
Requirements
- Requires knowledge, skill, and mental development equivalent to completion of high school.
- Requires two (2) years of office experience.
- Requires require the ability to keyboard accurately at a rate of 45 wpm.
Responsibilities
- Keyboards inter-office memoranda, disqualified recipient referrals, monthly reports including complex charts and statistical data, letters responding to inquiries regarding new established overpayments from clients, attorneys, collection agencies and legislators.
- Receives, reviews and forwards Overpayment Referrals from Local/Central Offices to staff to ascertain if data elements are present.
- Monitors and reviews daily Account Receivable System reports for data entries entered by Family Community Resource Centers for the establishment of new accounts and claims for clients who received Grant and SNAP overpayments from the Department.
- Performs a variety of clerical functions including distribution of unit mail, mailing documents, uploading support documentation in the Integrated Eligibility System, filing, reviewing client notices.
- Receives and reviews IL444-2404 forms and overpayment referral forms to ascertain if data elements are present.
- Monitors Accounts Receivable System reports to detect system malfunctions.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Benefits
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
