Office Associate II - Office of the Commissioner

State of Maine • Augusta, ME

5d • Onsite

About The Position

The Customer Service Unit serves as one of the primary communication links between members of the public and the Maine Department of Labor. Staff are responsible for answering phones and directing callers to the appropriate resource during the business hours of 8:00 a.m. to 5:00 p.m. Staff in this Unit provide information to people who call the Department or visit the administrative office. Other administrative duties support the Office of the Commissioner and other bureaus within the Department. The Maine Department of Labor’s dynamic Customer Service Unit is seeking a talented individual to join our team and serve as one of the primary communication links between members of the public and the Maine Department of Labor, as well as handle administrative duties and assist various bureaus within the department.

Requirements

• Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
• All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.
• Excellent customer service skills
• The ability to multitask
• Excellent time management
• Ability to understand and communicate difficult or complex matters
• Ability to use discretion with sensitive matters and material
• Knowledge of advanced computer applications, particularly Excel

Nice To Haves

• A strong knowledge of advanced computer applications, particularly Excel.
• Experience providing information and guidance.
• Excellent communication and customer service skills.
• Familiarity with workforce development resources.
• Lived experience as or serving individuals underrepresented in the workforce.

Responsibilities

• Answer the main line for the Maine Department of Labor and refer constituents to the appropriate Bureaus, or resources, for resolution to their inquiries.
• Greet walk-in visitors and constituents, identify their issues, answer their questions and/or refer them to the appropriate resources in state government.
• Manages, maintains, and Enters data information into various tracking spreadsheets.
• Performs special projects as they are assigned.
• Provides other administrative duties such as photocopying, preparing mail, receiving mail, and maintaining the Bureau of Labor Standards’ Labor Law poster and Video Libraries.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums
• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.09% for Confidential employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed