Office Associate II - Maine State Prison, Warren.

State of Maine•Warren, ME

21h•$42,307 - $58,813•Onsite

About The Position

The Maine Department of Corrections (MDOC) is seeking an Office Associate II for the Maine State Prison in Warren, Maine. This position provides essential office and administrative support within the correctional facility. The role is part of a job family focused on meeting operational, production, and/or processing needs. This is an office and administrative support role that involves complex and varied tasks, requiring a strong understanding of modern office practices and equipment to perform diverse clerical functions. Work is performed under general supervision.

Requirements

Knowledge of the principles, practices, and equipment used in graphics, illustration, and publication work.
Knowledge of information distribution using the internet.
Knowledge of the principles and practices of informational presentations.
Ability to create and use varied correspondence formats and compose standard business correspondence.
Ability to prepare standard reports.
Ability to develop and use computerized formats and/or graphics.
Knowledge of customer service methods and techniques.
Ability to communicate effectively with customers.
Ability to determine facts, detect errors and resolve problems.
Ability to follow oral and written instructions.
Ability to establish and maintain effective working relationships.
Ability to recommend and provide input on procedures and work methods.
Training, education, or experience in office and administrative support work that demonstrates competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks.
Training, education, or experience in office and administrative support work that demonstrates the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.

Responsibilities

Comply with State policies, including human resource components of security protocols, agency information security, and confidentiality policies for state business purposes.
Create and use varied correspondence formats and compose standard business correspondence.
Create basic graphics/illustration/publication work to produce informational materials including maps, charts, and graphs involving drafting, formatting, illustrating, lettering, and manipulating text and graphics in electronic and written form.
Develop and use computerized formats and/or graphics for forms, pamphlets, graphs, charts, tables, and/or maps.
Post to, amend, and/or update web pages using established content and knowledge of modern office software.
Examine documents/information, determine facts, detect errors and irregularities, and act as authorized.
Receive, sign for, and deliver accountable mail (express, registered, certified, and insured) to maintain accountability and control.
Collect, pack, and label printed materials to prepare materials for delivery.
Input, arrange, code, transcribe, correct, and/or post standard forms and free-form data for data entry.
Organize, record, and maintain computerized and/or manual files.
Query for data via telephone, computer, and/or written/oral communication.
Explain, inform, and/or initiate calls on routine matters.
Refer non-routine inquiries to the appropriate resource.
May lead the work and provide guidance to co-workers on a project or intermittent basis to improve worker skills and maintain flow of work.