Office Associate II

State of Maine • Rockland, ME

3d • Hybrid

About The Position

The Office Associate II position in the Division of Support Enforcement & Recovery (DSER) is a full-time role, Monday-Friday, 8 AM to 5 PM. A partial telework schedule may be available with management approval. This paraprofessional position provides administrative support in a Child Support Office. Duties can vary and include processing administrative and legal documents such as wage attachments, license revocations, passport denials, and motor vehicle liens. The role involves communicating with parents, answering questions, and providing information about the child support program, managing correspondence, handling telephone customer service, building cases, managing contact with individuals applying for child support services, document imaging and indexing, scheduling genetic testing, and assisting with general office duties.

Requirements

• Competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks
• Ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures
• Office Assistant I, Office Assistant II, and Office Associate I qualifications
• Outlook, Excel, MS Word and comparable word processing/spreadsheet applications
• Data Entry (entering data and narratives)
• Written and Verbal Communications, including keyboarding & telephone skills
• Customer Service
• Teamwork

Responsibilities

• Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens
• Communicating with parents, answering questions, and providing information about the child support program
• Managing and prioritizing correspondence/contacts, including electronic and hard mail, addressing time sensitive mail promptly
• Telephone Customer Service
• Building cases and managing contact with individuals applying for child support services
• Document imaging and indexing
• Scheduling genetic testing
• Assisting with general office duties

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
• Health Insurance Premium Credit (Participation decreases employee-only premiums by 5%)
• Dental Insurance (State pays 100% of employee-only dental premiums)
• Retirement Plan (State contributes 14.11% of employee's pay towards MainePERS)
• Six weeks of fully paid parental leave for all employees welcoming a child
• Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed