Office Assistant (Trauma-Informed Care Setting)
About The Position
The Office Assistant provides administrative and front desk support for Coastal Horizons’ New Hanover office. The role helps maintain a welcoming, safe, and supportive environment for clients, staff, and visitors. It involves interacting with people who may have experienced trauma, substance use disorders, or behavioral health challenges, applying trauma-informed principles such as empathy, confidentiality, cultural sensitivity, and professionalism. The position is on-site in Wilmington, North Carolina, and is scheduled Monday through Saturday with rotating Saturdays, from 5 a.m. to 2 p.m. Training lasts two weeks and is scheduled from 8 a.m. to 5 p.m. The role is subject to OSHA regulations concerning bloodborne pathogens because of potential exposure to bodily fluids.
Requirements
- High school diploma or equivalent; business coursework is preferred.
- At least two years of clerical or administrative experience, or an equivalent combination of education and experience.
- Ability to work a flexible schedule.
- Strong organizational, communication, and computer skills.
- Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment.
Nice To Haves
- Business coursework.
- Experience with third-party medical billing.
Responsibilities
- Provide front desk coverage and greet clients respectfully and supportively.
- Answer phone calls and assist callers professionally and discreetly.
- Make appointment reminder calls.
- Schedule appointments for therapists, counselors, and other staff.
- Check in new clients and review required paperwork.
- Maintain accurate filing of client documentation.
- Collect and post client payments and assist with third-party billing as assigned.
- Maintain strict confidentiality of client information.
- Pick up and distribute incoming mail.
- Print SAIOP certificates.
- Order office supplies.
- Enroll patients in services for the expanded dosing program.
- Support daily operations of the New Hanover office and perform other duties as assigned.
Benefits
- Competitive compensation based on experience.
- Comprehensive medical, dental, and vision insurance.
- Educational loan repayment programs and career growth opportunities.
- Retirement savings plan (401k).
- Generous paid time off, rollover hours, and 14 paid holidays.
- Employee engagement activities, resource groups, and diversity events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
