Office Assistant - Surgical Specialists

Riverside Hospital•Newport News, VA

3d•Onsite

About The Position

This role is responsible for various administrative and patient-facing tasks within a surgical specialist office. Key duties include managing patient registration, insurance eligibility, appointment scheduling, and maintaining the reception area. The position requires attention to detail in data entry, excellent communication skills for interacting with patients and staff, and a proactive approach to workflow and process improvement.

Requirements

Insurance eligibility
Patient registration
Reconciliation within the patient registration software
Properly entering patient demographics
Greeting patients
Answering the phone lines
Scheduling appointments
Creating referrals
Completing chart prep
Providing information to and for the patients

Nice To Haves

High School Diploma or GED
1 year Medical Office experience

Responsibilities

Ensures all patients' registration and demographics information is correct and updated as needed.
Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation.
Obtains referrals and insurance information.
Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents.
Reports any potential compliance concerns to the appropriate person.
Recommends to office manager any process improvements needed to improve quality of service.
Maintains appearance and cleanliness of the reception area.
Actively engages in team huddles and staff meetings.
Promotes the daily workflow.
Preps charts in advance of visit.
Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
Check-in process and demographic updates done in timely manner.
Manages patient expectations with clear explanations.
Uses good telephone technique including 4 part greeting and 3 rings or less guideline.
Observes transfer and on-hold techniques.