Office Assistant (Palos Hills)

Metropolitan Family Services • Palos Hills, IL

3d • Hybrid

About The Position

Metropolitan Family Services (MFS) is seeking to fill a Full-time & Part-time Office Assistant role at its Merrionette Park and Palos Hills offices. MFS is an organization that empowers families to learn, earn, heal, and thrive, with a strong focus on community. Since 1857, MFS has been dedicated to helping families reach their greatest potential and positively impact their communities.

Requirements

• High school diploma or equivalent education.
• 2+ years of office experience, including automated systems experience.
• Excellent verbal and written communication skills.
• Intermediate proficiency in office software (e.g., MS Office and Outlook).
• Effective interpersonal and problem-solving skills.
• Strong organizational and time management skills, with the ability to multitask effectively.
• Comfortable working independently in a fast-paced environment.
• Ability to interact appropriately with diverse clients and staff.
• Use discretion and judgment in handling sensitive situations.
• Learn new systems quickly, adapt to change, and take initiative.
• Adaptability, reliability, and dependability are essential skills.
• Satisfactorily pass all relevant screenings and criminal background checks.
• Required to work evening shifts and weekends (Saturdays).
• Driving for work with a personally owned vehicle.
• Travel between sites is required.

Responsibilities

• Greet staff, clients, and visitors professionally, following safety and compliance practices.
• Answer and direct phone calls, handling difficult or sensitive inquiries with professional judgment.
• Monitor and maintain electronic and physical records and client files, managing open and closed files and responding to record requests and subpoenas.
• Use intermediate skills to create and edit documents and reports with agency software.
• Manage client interactions per agency policies, including check-in/check-out, processing payments, obtaining signatures, and managing physical and electronic documents.
• Schedule appointments, arrange meetings, and make reminder calls to clients.
• Process account receivables, payables, and program billing as assigned.
• Make frequent contacts with community partners and vendors.
• Prepare information for dissemination with community partners or at events.
• Support direct service and administrative staff in agency-wide committees and initiatives, including site/community events.
• Set up, coordinate, and purchase items for site events as needed.
• Collaborate with leadership on additional needs for meetings and events, including taking minutes.
• Operate and troubleshoot office equipment, reporting issues to the IS Department.
• Order and maintain office supplies and process mail and packages.
• May travel to other MFS sites to serve as backup for support staff, training, or operational tasks.
• Work evening hours and weekend (Saturdays) hours as needed.
• Other duties as assigned.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• HSA accounts with employer contributions ($2,000 individual, $4,000 family, pro-rated)
• FREE General Medicine and Behavioral Health Teladoc services
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED