Office Assistant-Effingham Pain Clinic

Sarah Bush Lincoln•Nashville, TN

1d•Onsite

About The Position

Office Assistants are responsible for processing appointments, customer reception, and encounter management for both in-person visits and phone contacts. This role involves processing medical information, including results and encounter documentation, which may be electronic or paper. The assistant may also have primary or back-up responsibility for accurately and timely managing encounter charge posting and clinic billing functions. They assist patients with questions regarding their care and service and perform additional responsibilities as needed by individual clinic/office settings and as directed by the Clinic Supervisor or Clinic Director.

Requirements

High School Diploma

Responsibilities

Answers all incoming calls to the clinic and forwards calls to the appropriate individuals or takes detailed messages as appropriate.
Completes patient check-in process by verifying that all patient information is current and accurate and by preparing the patient file for the clinical staff.
Completes patient check-out process, taking and posting personal payments, entering charges on the charge ticket and totaling.
Enters payments into the cash drawer and reconciles the cash drawer totals on a daily basis. Prepares bank deposits on a daily basis.
Greets patients and visitors to the clinic.
Performs general clerical functions including preauthorization or referral checks/follow-up, managing deposits, balancing cash box, ordering office supplies, and managing electronic and paper records related to encounters.
Provides general assistance to patients and/or visitors as needed.