Office Assistant

Housecall Providers • Portland, OR

7d • $21 - $25 • Hybrid

About The Position

The Office Assistant is responsible for providing document support for the organization. Core responsibilities include handling and coordination of confidential patient records, as well as customer service to internal and external contacts. Estimated Hiring Range: $20.51 - $25.06 Bonus Target: Bonus - SIP Target, 5% Annual Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.

Requirements

• Minimum 2 years’ experience working in a medical front office, health insurance plan, or social service agency working with medical records
• Knowledge of medical terminology
• Working knowledge of Microsoft Office system
• Detailed understanding of electronic medical record systems and the ability to integrate updates to those workflows on a regular basis
• Knowledge of HIPAA privacy rules and regulations
• Excellent customer service skills, including the ability to interact professionally, patiently, and courteously with customers over the phone and in person
• Demonstrate excellent interpersonal skills
• Ability to work both independently and collaboratively
• Ability to work under pressure to meet deadlines
• Ability to take initiative and utilize innovative techniques and ingenuity
• Ability to interact with various departments throughout the organization
• Ability to work flexible hours, if needed
• Ability to communicate effectively with diverse staff and patients, their families and caregivers
• Ability to use good judgment, personal initiative and discretion to perform job responsibilities
• Ability to use multi-line telephone system
• Ability to prioritize tasks, manage telephone calls with a professional demeanor, problem solve, to stay focused and be organized, and works well under pressure
• Team oriented, collaborative, and open to constructive feedback
• Ability to adhere to organizational standards, policies and procedures
• Critical thinking
• Drawing conclusions from written or computer-generated materials
• Implementing recommendations by coordinating people and/or other resources
• Accept managerial as well as team-based direction and feedback
• Conflict management
• Clear verbal articulation
• Ability to tolerate and manage stress and grief
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to lift and carry for at least 3-6 hours/day
• Ability to push, pull, bend, and/or pinch small objects for at least 3 hours/day

Responsibilities

• Electronically sort and file all faxes, documents, and electronic medical correspondence (indexing) in an accurate and timely manner.
• Fax, scan, and index all outgoing faxes and mail in an accurate and timely manner: Scan in all documents not needing review Scan in all documents needing clinician review Scan in all documents for urgent clinician review Photocopy, scan and mail documents not needing clinician review Fax documents and mail in a timely manner
• Facilitate medical chart reviews as needed for quality review or compliance.
• Process requests for incoming or outgoing medical records by phone or in writing for continuity of care for patients.
• Scan and index POLST forms and send to POLST registry.
• Prepare home Health certifications and recertifications, as requested.
• Provide back up to care coordination which includes answering and routing phone calls.
• Going into the Housecall Providers office to sort and scan the primary care mail 1-2 days a week.
• Maintain patient/family and staff confidentiality in compliance with HIPAA laws.
• Maintain agreed upon work schedule and meet deadlines for completion of work.
• Demonstrates cooperation and teamwork and maintains collaborative relationships with all levels of staff and community partners.
• Participate in ongoing education and assume responsibility for updating professional skills.

Benefits

• Housecall Providers offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.).
• We also offer a strong retirement plan with employer contributions.
• Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state.
• Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility.
• Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees