Office Assistant

Copa Health • Phoenix, AZ

5d

About The Position

Copa Health is seeking a friendly, organized, and dependable Office Assistant to join our Pathways of Hope shelter team. This role is essential to keeping daily clinic operations running smoothly while supporting medical providers, case management staff, and the members we serve.

Requirements

• High School Diploma/GED.
• One (1) to three (3) years’ experience in office clerical setting. Medical and/or Behavioral health experience preferred.
• Proficiency in typing, using computer software, i.e., EHR/EMR systems, Word, Excel, and PowerPoint and Internet is essential.
• Complete all pre-employment and on-boarding paperwork, in a timely manner and be cleared to attend New Employee Orientation (NEO), as scheduled.
• Ability to obtain and maintain a Level One Fingerprint Clearance Card and any other required background checks.

Nice To Haves

• Medical and/or Behavioral health experience preferred.
• Bi-Lingual (English/Spanish), preferred.

Responsibilities

• Schedule member's appointments, ensures service tickets are in order.
• Collects and validates insurance information.
• Records no-show and appointment changes.
• Creates and maintains member charts.
• Compiles clinical information as requested.
• Collects, monitors, scans, and enters data/information into the electronic health records or as assigned.
• As receptionist greets, receives, and escorts participants to appointments as needed.
• Handles matters as directed.
• Maintains communications with the staff.
• Completes reminder calls to the participants regarding their appointments.
• To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department, consistent with Copa Health productivity levels

Benefits

• Career Growth Opportunities and internal development programs
• Generous PTO – up to 3 weeks in your first year + additional wellness day
• 10 Paid Holidays annually
• Wellness Program with Health Coaching
• Tuition Reimbursement up to $3,000
• Affordable Medical, Dental, and Vision plans
• 403(b) retirement plan with company match
• Employee Assistance Program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees