OFFICE ASSISTANT
About The Position
As an Office Assistant for the Division of Justice Service; Responds to inquiries regarding both criminal and noncriminal justice submission processing and procedural tasks related to the Criminal History Record Information System (CHRI) program; responds to inquiries regarding billing and other services related to the Criminal History Record Information (CHRI) program; provides information and assistance to users to explain or clarify rules, policies, and procedures regarding various elements of the CHRI program; performs follow-up phone calls and logs all calls for technical information into the call center software; Routes messages using the departmental email or other application package; makes certain that calls, email, faxes and mail received are transferred or connected properly; uses businesslike etiquette when communicating with internal and external customers; performs data entry, submission processing, CHRI data queries, updating and accessing computerized information; makes corrections or updates to CHRI data as needed; logs deficiencies, problems and outcomes into call center software. ISP encourages all those interested to apply!
Requirements
- Requires knowledge, skill and mental development equivalent to the completion of high school, and one (1) year of related office experience
- Requires ability to type accurately at least 35 words per minute.
- Requires ability to pass a background check, drug test, and fingerprinting.
Nice To Haves
- Prefers at least one (1) year experience working with the state CHRI programs or similar system.
- Prefers at least one (1) year experience working in an office setting.
- Prefers at least one (1) year experience following oral and/or written instructions.
Responsibilities
- Serves as liaison between the bureau and user agencies to answer questions, provide information, perform maintenance and coordinate expedited processing of inquiries, submissions, and subpoenas, etc.
- Serves as receptionist, receives and directs visitors, monitors in/out board to provide information regarding the status of agency personnel.
- Performs a variety of office support functions.
- Follows oral and written instructions.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Benefits
- Health, life, vision, and dental insurance.
- 12 weeks paid maternity/paternity leave.
- Pension Plan
- Deferred Compensation, and other pre-tax benefit programs.
- Employees earn twelve (12) paid sick days annually.
- Ten to twenty-five (10-25) paid vacation days based on years of service.
- Employees earn three (3) paid personal days pro-rated based on start date.
- Thirteen-Fourteen (13-14) paid state holidays annually.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
