Office Assistant

Therapy Partner Solutions•Arnold, MD

8d•$18 - $20•Onsite

About The Position

As an Office Assistant, you'll play a crucial role within our outpatient services team, focusing on delivering outstanding customer service. Your responsibilities encompass warmly greeting and assisting patients, managing check-ins and check-outs, handling co-pays, verifying insurance coverage, scheduling and confirming appointments, and efficiently processing new therapy referrals. Additionally, you'll coordinate the commencement of care with our therapy staff while ensuring a seamless and timely experience for our patients. We invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community.

Requirements

Proficiency in Microsoft Office (Word, Excel, Outlook).
Highly organized and skilled in managing schedules.
Ability to multitask and meet clinic scheduling goals.
Excellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail.
Strong customer service skills, both in-person and over the phone.
Proficient typing skills.
Motivated team player with a proactive work attitude and ability to work with minimal supervision.

Nice To Haves

Additional education (college or healthcare technical school) preferred.

Responsibilities

Provide exceptional customer service, managing patient interactions both in-person and over the phone.
Handle administrative duties including, but not limited to, appointment scheduling, registration verification, and payment processing.
Maintain staff productivity by effectively managing therapists' schedules.
Act as a liaison between therapy staff, billing office, and MD offices.
Warmly greeting and assisting patients.
Managing check-ins and check-outs.
Handling co-pays.
Verifying insurance coverage.
Scheduling and confirming appointments.
Efficiently processing new therapy referrals.
Coordinating the commencement of care with our therapy staff.