Office Assistant

CompuNet Clinical Laboratories • Fairborn, OH

4d • Onsite

About The Position

Promotes and practices prompt and courteous customer service at all times. Organizes patient flow. Collects and enters patient information into appropriate electronic ordering system.

Requirements

• High school diploma or equivalent required.
• Patient Service Center staff must possess reliable transportation, a valid driver's license, and a clean driving record.
• They must also maintain auto liability insurance as per state law and CompuNet's corporate insurance carrier's standards.
• Efficient and timely organizational skills required.
• Strong communication abilities essential.
• Weekend rotation as per department policy.
• Potential exposure to chemical, biological, or radioactive hazards.
• Exposure to biohazard substances and hazardous chemicals.
• Adherence to safety, ergonomic, and health policies.
• Compliance with PPE requirements in lab or biohazard areas.
• Completion of required safety training and health evaluations promptly.
• Proactive approach to identifying and addressing safety hazards, promoting safety awareness.

Responsibilities

• Provide professional customer service to patients, including greeting them with name, approximate wait time, and updates on delays.
• Manage patient flow by resolving issues with incomplete requisitions, contacting providers for missing orders or clarification.
• Answer phones promptly, check voicemails at least 3 times/day, and reply accordingly.
• Monitor fax machine, file complete orders, follow up on missing information, and maintain organized fax files.
• Handle drop-off specimens, complete logs, verify requisition details, and deliver specimens for processing.
• Distribute collection kits and address patient questions or concerns.
• Verify and update patient demographics, promote My Labs Now for copies.
• Post schedules and memos, process payments, and assist with payment training for new employees.
• Coordinate transportation for STAT requests and record confirmation numbers.
• Manage supply orders in ASC-Track system.
• Adhere to regulatory requirements, corporate integrity standards, and departmental policies.
• Assist Site Coordinator with monthly reports.
• Perform other assigned duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED