Office Assistant

New York Institute of Technology • Village of Old Westbury, NY

4d • $35,000 - $38,000

About The Position

New York Institute of Technology's College of Osteopathic Medicine Academic Health Care Center is seeking a full-time Office Assistant.
We are seeking a highly organized and personable Office Assistant to join our clinic. In this role, you will be the first point of contact for patients, providing exceptional customer service while handling administrative tasks efficiently. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage multiple responsibilities in a fast-paced environment.

Requirements

• High school diploma or equivalent required; additional education or certification in healthcare administration is a plus.
• Previous experience in a front desk or customer service role, preferably in a healthcare setting.
• Proficient in Microsoft Office (Word, Excel, Outlook) and familiar with electronic health record systems.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks while maintaining a high level of professionalism.
• Strong organizational skills and attention to detail.
• Maintain an approachable demeanor with a focus on patient care.
• Must be able to interact with patients, insurers and team members in a responsible, professional and ethical manner.
• At least two years of preferred Medical Office experience and an understanding of Medical Terminology.

Nice To Haves

• Preferred Medical Assistant Training and/or certification.

Responsibilities

• Greet and assist patients, ensuring a welcoming and positive experience.
• Answer phone calls, schedule appointments, and manage the clinic’s appointment calendar.
• Check patients in and out, ensuring all necessary paperwork is completed.
• Verify patient information, including insurance details, and proper PCP attribution change.
• Process patient payments, including co-pays and past due balances, and handle billing inquiries.
• Assist with patient referrals, ensuring necessary documentation is sent to the appropriate medical facilities. Follow up with specialists to collect visit summary notes.
• Coordinate communication between patients, doctors, billing and other clinic staff.
• Log patient communication in eClinicalWorks (eCW) via telephone encounters.
• Maintain a clean and organized front desk and waiting area.
• Managed electronic health records (EHR) and ensure patient confidentiality in accordance with HIPAA regulations.
• Assist with other administrative tasks as assigned, including filing, faxing, and mailing documents.

Benefits

• New York Institute of Technology offers numerous opportunities to enhance personal and professional growth and provides employees with a competitive compensation and benefits program inclusive of generous paid time off, holidays, tuition remission, and retirement plans with employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED