Office Assistant - IRMC Physician Group Orthopedic Indiana Office - Full Time

IRMC Career•Indiana, PA

3d•Onsite

About The Position

The IRMC Physician Group is seeking a full-time Office Assistant for their Orthopedic Indiana Office. This role involves managing the front desk operations, patient registration, appointment scheduling, and administrative tasks to ensure a smooth patient experience and efficient office workflow. The ideal candidate will be responsible for creating a positive first impression for patients and visitors, handling inquiries, managing patient information, and supporting the medical team.

Requirements

High school graduate or equivalent required.
Basic understanding of medical terms and abbreviations.
Clear understanding of confidentiality laws governing the patient/physician relationship.
Ability to make a great first impression and sustain it.
Ability to answer multilane telephones.
Ability to operate automated systems, computers, and fax machines.
Ability to uphold ICARE core values.
Strong interpersonal skills.
Ability to maintain cooperative relationships with staff, patients, physicians, and management.
Ability to communicate clearly and concisely.
Critical-thinking skills.
Ability to maintain organized and accurate records.
Team coordination skills.
Ability to serve as a patient advocate.
Ability to maintain professional appearance by adhering to dress code policy.

Nice To Haves

2 years of medical office or customer service experience preferred.
Completion of a recognized medical secretarial program preferred.

Responsibilities

Greets and registers incoming patients and visitors.
Determines patient and visitor needs and responds accordingly.
Retrieves, reviews, and processes patient registration forms.
Collects, scans, and updates patient personal and financial information.
Verifies insurance eligibility for all patients.
Works insurance eligibility alerts.
Collects patient payments and provides receipts.
Retrieves messages from answering service/voicemail.
Answers telephone and directs calls to the appropriate party.
Works Cerner message center pools and completes messages.
Schedules patient appointments.
Maintains copays, petty cash logs, and receipts.
Forwards medical record requests to HIM.
Monitors patient reminder system for cancellations, reschedules, and no-shows.
Follows up on appointment cancellations and reschedules.
Adheres to HIPAA, Confidentiality, and Security rules.
Accepts and signs for mail parcels and deliveries.
Practices sterile techniques and universal precautions when accepting specimens.
Provides clerical supply needs to lead or manager.
Maintains an orderly, neat, and clean front desk area and waiting room.
Retrieves faxes from the fax machine.
Obtains prior authorizations for testing and procedures.
Travels to other IPG offices when needed.
Performs other tasks as requested.