Office Assistant: Front Office- Per Diem- 6986

CHR Career•Willimantic, CT

1d•Onsite

About The Position

Provides support to staff providing direct care functions with the administrative support team. Responsible for appointment scheduling and answering the main telephone line in a busy clinic to assist physicians and therapists. Requires extensive contact with clients and staff to coordinate appointments, supervision, and meetings with multiple staff members. Greets and checks-in clients for appointments. Assists patients with questions and requests. Triage clients to handle crisis situations that occur both with clients on the phone and in person. Acts as liaison with doctors and other providers when patient crisis occurs. Collects client self-pay fees, co-pays and rent payments. Assists new clients who have questions regarding available services. Refers clients to Triage Center or Open Access. Schedules Zoom invites for all Virtual visits for Med Providers either remotely or in Telemed rooms. Schedules Interpreters as requested for Scheduled PE or E/M Visits. Maintains therapist and providers schedule. Responsible for changes to schedule as necessary/assists staff with locating available rooms on short notice. Processes all intake paperwork that needs to be reviewed by clinic staff. After paperwork has been reviewed ensures that paperwork is copied, data entered, scanned, mailed and filed, as appropriate. Prepares miscellaneous correspondence for clinic staff. Maintains contact lists. Prepares records for forwarding to other providers. Assists with tracking insurance authorization and preparation of forms. Verifies insurance for clients presenting for appointments. Assists with answering of main telephone lines and processing of calls/answers telephone calls from satellite offices when phones are on ‘roll-over’. Maintains office in a neat and organized manner, completes filing, faxing and copying requests as needed. Distributes daily mail. Maintains petty cash for staff. May perform other assignments and duties as area require.

Requirements

High School diploma or equivalent required.
Previous experience in an office or customer service setting required.

Responsibilities

Provides support to staff providing direct care functions with the administrative support team.
Responsible for appointment scheduling and answering main telephone line in a busy clinic to assist physicians, therapists.
Requires extensive contact with clients and staff to coordinate appointments, supervision, and meetings with multiple staff members.
Greets and checks-in clients for appointments.
Assists patients with questions and requests.
Triage clients to handle crisis situations that occur both with clients on the phone and in person.
Acts as liaison with doctors and other providers when patient crisis occurs.
Collects client self-pay fees, co-pays and rent payments.
Assists new clients who have questions regarding available services.
Refers clients to Triage Center or Open Access.
Schedule Zoom invite for all Virtual visits for Med Providers either remotely or in Telemed rooms
Schedule Interpreter as requested for Scheduled PE or E/M Visits
Maintains therapist and providers schedule.
Responsible for changes to schedule as necessary/assists staff with locating available rooms on short notice.
Processes all intake paperwork that needs to be reviewed by clinic staff.
After paperwork has been reviewed ensures that paperwork is copied, data entered, scanned, mailed and filed, as appropriate.
Prepares miscellaneous correspondence for clinic staff.
Maintains contact lists.
Prepares records for forwarding to other providers.
Assists with tracking insurance authorization and preparation of forms.
Verifies insurance for clients presenting for appointments.
Assists with answering of main telephone lines and processing of calls/answers telephone calls from satellite offices when phones are on ‘roll-over’.
Maintains office in a neat and organized manner, completes filing, faxing and copying requests as needed.
Distributes daily mail
Maintains petty cash for staff.
May perform other assignments and duties as area require.

Benefits

Ample paid time off
A special day off for your birthday
Contributions to your 403b Retirement Plan
Competitive premiums with added discounts on pet, auto, and home insurance
Tuition reimbursement
Professional development programs
Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites)
Exclusive tuition discounts for CHR employees at several local colleges/universities
FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth!
Clinical supervision and/or mentoring available at many programs.
Internal career fairs
Annual wellness stipend
FREE premium subscription to the Calm app, for employees and their families.
Fun activities like coloring contests, lunch & learns, office seasonal decorating contests, employee appreciation events, and more!
Up to 6 FREE confidential counseling sessions per issue, per year, for individuals, couples, & families through our EAP program.
Participate in leadership luncheons with our CEO and various agency committees!
Weekly video updates from our CEO and monthly newsletters to keep you in the loop.