Hospice – Office Assistant & Volunteer Coordinator

Transitions Hospice - Illinois•Peoria, IL

1h•$20 - $22

About The Position

The Heart Behind the Team At Transitions Hospice, we don't just manage care — we protect dignity, comfort, and the moments that matter most. We've reimagined hospice to be something different: compassionate, unhurried, and built around the whole person. That means every detail handled with care, every volunteer placed with purpose, and every team member supported so they can focus on what matters most — the patients and families counting on us. If you're an organized, people-first professional who wants your work to mean something beyond a to-do list, this is your role.

Requirements

Bachelor's degree in an applicable field preferred; advanced degree in Human Services or equivalent experience a plus
2+ years of experience in a healthcare setting
Strong attention to detail with excellent organizational and documentation skills
Comfortable working independently and collaboratively across clinical and administrative teams
Compassion for patients, families, and volunteers navigating end-of-life care

Nice To Haves

Hospice and/or volunteer coordination experience preferred

Responsibilities

Supporting staff with scheduling, faxing, phone calls, and day-to-day requests
Performing data entry of patient information and keeping medical records current through timely uploads
Tracking, uploading, and receiving signed orders and plan of care documentation
Submitting discharge paperwork, CTI orders, and county-specific coroner forms upon admission or discharge
Scheduling Face-to-Face encounters with NP/MD and maintaining spreadsheets for auditing
Assisting with medical record requests and processing missed visits and coordination notes
Maintaining temperature logs for refrigerators containing medications
Ensuring new hires have supplies ready on their start date, coordinated with HR and IT
Assisting the QA RN and clinical leadership in preparing for IDG team meetings
Serving as scribe during IDG meetings to ensure thorough and accurate documentation
Developing and maintaining a volunteer training and orientation program in collaboration with the Manager of Volunteer Services
Recruiting, educating, and selecting volunteers through a minimum of three formal recruitment sessions per year
Establishing volunteer service needs in partnership with patients, families, and the full hospice care team
Supervising and evaluating volunteers in a timely and supportive manner
Maintaining current volunteer personnel files and monthly program statistics
Coordinating ongoing support and education meetings for the volunteer team
Representing Transitions Hospice volunteer services to individuals and community groups
Participating in budget preparation and quality improvement activities as needed