Office Assistant Senior

Multnomah County•Portland, OR

9d•$28 - $34•Onsite

About The Position

This Work Matters! We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. The Women, Infants and Children (WIC) program Office Assistant Senior position is a senior clerical position. This position enters and maintains appointment schedules for certifying staff, schedules interpreters, provides backup support at the front desk and call center, assists in training and coaching OA2 staff, runs various reports and does follow up work, maintains accurate and organized records and files, orders supplies, provides support to the Program Supervisors and Operations Administrator, works cooperatively with teammates, and provides excellent customer service through each step.

Requirements

Equivalent to the completion of the twelfth grade
Three (3) years of specialized and increasingly responsible office support experience dealing directly with the public

Nice To Haves

Ability to recognize and respond to signs of trauma and provide sensitive, empathetic service
Effective communication skills
Attentive to details
Time Management skils
Technological Proficiency- Comfortably uses office software, and communication platforms

Responsibilities

Enter and maintain individual appointment and class schedules
Coordinate with Supervisors and OA Seniors at other WIC sites on staffing and scheduling issues
Work cooperatively and use positive and effective communication with co-workers and supervisors
Send text reminders for group education classes and complete follow up work
Prepare excel report to opt-in new participants, update participant information in texting software, monitoring accuracy of excel data and ensuring deadlines are met
Provide all services in a culturally appropriate and sensitive manner
Assist in orientation and training of new employees, assign duties and provide coaching to clerical staff
Order and maintain inventory of office items, such as: training material, forms, office supplies, equipment, etc.
Serve as the resource for computer or phone problems, policy and procedure questions, facilities problems and handling difficult participants
Facilitate meetings, take meeting minutes, communicate staffing updates/changes to staff
Use customer service skills and critical thinking to assist participants in person and over the phone with a variety of needs
Work cooperatively to share and manage call volume

Benefits

Multnomah County offers an exceptional benefits package , including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more.

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