WOC Dental Office Assistant Senior

Multnomah County•Portland, OR

7d•$28 - $34•Onsite

About The Position

This Work Matters! This temporary work of class (WOC) assignment is expected to last up to six months. We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. We're seeking a highly organized and detail-oriented individual to join our Dental Clinics team! In this vital position as the WOC Dental Office Assistant Senior , you will have the opportunity to provide complex clerical and administrative support, playing a key role in the smooth operation of our clinics. Your contributions will include optimizing schedules, preparing and distributing monthly management reports, program resources for computer applications, meetings and training support and special projects to the Dental Clinics. This position will work on site at the Dental Clinics located at Mid County Health Center and Rockwood Health Center each week.

Requirements

Education/ training equivalent to completion of the twelfth grade.
Three (3) to six (6) years of relevant experience.
Must pass a reference check.

Nice To Haves

Strong oral and written communication; able to communicate effectively with a diverse set of stakeholders.
Experience or ability to synthesize data in order to independently solve problems or formulate recommendations.
Ability to organize, prioritize and complete a variety of simultaneous tasks.
Experience working with culturally and individually diverse groups.
Deep understanding of disparities that inform equity driven approaches to the work.

Responsibilities

Managing provider schedules for all dental clinics in order to maintain and optimize work-flow.
Performing weekly schedule forecasting, organizing and re-arranging in partnership with Supervisors.
Determining patient eligibility for dental and primary care programs according to program guidelines; triage of patient needs over the phone to determine and schedule appropriate appointments.
Registering demographic information, guarantor accounts, and insurance information into electronic health records.
Explaining dental access program limitations, fee policy guidelines and financial obligation or receiving services.
Providing outreach to previously established clients to re-establish care; provide in-reach to primary care and other ICS services to help clients establish a dental home.
Coordinating and communicating with School and Community Oral Health team to connect clients from community-based outreach efforts with dental services.
Managing weekly reports, verifying accuracy, research discrepancies and re-trains staff as needed.
Developing weekly reports and spreadsheets for scheduling management and communications for dental leadership to track progress toward scheduling goals.
Supporting clinic leadership and teams by investigating and reporting access patterns for providers and ensures that access standards are maintained.
Developing and managing on-boarding training materials specific to roles and by tracking changes in department and County requirements.
Building and maintaining provider templates for each of the providers and staff with high accuracy.
Blocking schedules for providers according to approved time off requests.
Providing feedback to leadership around variances and issues such as number of no-show appointments, accidental double-bookings, etc.