Office Assistant III - 525

County of Shasta•Redding, CA

14h•Onsite

About The Position

Under limited supervision, the Office Assistant III - 525 performs highly responsible, specialized, and technical office support activities; explains rules, policies, and operations related to department programs, and services. This position is responsible for answering the Mental Health Access Line, scheduling appointments, and connecting individuals with a variety of programs located within the department. The Office Assistant III is the advanced journey level in the Office Assistant series. Incumbents either act as lead-worker to a group of office support staff, perform applicant screening in addition to other primary responsibilities, or exercise a detailed subject matter knowledge of a specific and complex program area or specialized record keeping system. This assignment is specific to employees of a covered health care facility who provide patient care, health care services, or services supporting the provision of health care for fifty percent (50%) or more of their work week as outlined in Senate Bill (SB) 525.

Requirements

Knowledge of modern office practices, and department specific methods, procedures, policies, and regulations.
Knowledge of programs, goals, and purpose of the assigned department.
Knowledge of English grammar, vocabulary, spelling, and punctuation.
Knowledge of business letter writing.
Knowledge of leadwork and staff development techniques and practices.
Knowledge of computer terminology and computer keyboard arrangement.
Knowledge of common word processing, spreadsheet, and database software packages.
Ability to answer a variety of questions related to department programs and processes.
Ability to exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations.
Ability to interpret and explain procedures to others.
Ability to provide verbal and written instruction to others.
Ability to exercise sound judgment when prioritizing, organizing, assigning, and monitoring workload.
Ability to learn the basic principles of the automated system.
Ability to apply the rules, regulations, policies, and procedures pertaining to initial application for the assigned departments services.
Ability to apply appropriate questioning content and techniques for interviewing applicants.
Ability to enter data accurately into automated system.
Ability to locate, identify, and correct inaccurate or incomplete information.
Ability to answer a variety of questions related to department programs and the application process.
Ability to communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds.
Ability to lead and train subordinate employees effectively.
Ability to establish and maintain effective working relationships.
Ability to follow written and oral directions and instructions.
Two (2) years of full-time experience as an Office Assistant II or Office Assistant II –525 with Shasta County; OR Two (2) years of full-time experience performing general office support duties in an office environment, including one (1) year at the journey level.

Nice To Haves

Highly organized and self-motivated, thriving both as an independent contributor and as a collaborative team member.
Demonstrates exceptional attention to detail and uphold strict confidentiality.
Compassionate and respectful; they treat every individual we serve with kindness and professionalism, consistently fostering a supportive and inclusive environment.
Some positions may require the ability to type at a net corrected speed of 45 words per minute.
Some positions may require possession of special language and culture skills as a bona fide qualification standard.
Experience with Microsoft Office programs (i.e. word, excel, outlook, teams)

Responsibilities

As lead-worker, instructs employees in the interpretation and application of laws, regulations, policies, and procedures related to the department's programs and automated systems.
Prioritizes and manages workload distribution.
Acts as technical resource on more difficult problems or specialized issues.
Monitors quality and timeliness of unit work.
Identifies and provides individual instruction to co-workers for work deficiencies.
Provides feedback to supervisor as requested.
Assists the public in person or by phone.
Answers inquiries related to department services, programs, and operations.
Obtains information, resolves discrepancies or errors, disperses relevant information, or refers client to the appropriate personnel or location.
Explains the proper use of forms and documents.
Produces notices, reports, letters, legal documents, fiscal, or statistical information.
Processes, maintains, and prepares forms, records, reports, and control logs.
Maintains department files.
Researches and assembles information.
Verifies that information or data is complete, accurate, and consistent.
Identifies and corrects deletions or errors.
Updates and deletes information.
Operates automated systems, which involves interpretation of requirements and assisting in the layout and formatting of fields, screens, and report formats utilized in database, spreadsheet, or word processing software.
Produces statistical, data processing, and production-related reports.
May perform the initial applicant screening function and initiate case through an automated system.
Performs related duties as assigned.