Office Assistant / Client Services Support

Senior Helpers • Albuquerque, NM

3d

About The Position

Senior Helpers is a growing in-home care agency serving seniors and their families. We’re looking for a dependable, customer-service-driven Client Support & Operations Assistant to help manage phones, billing support, and day-to-day operational gaps as we continue to scale. This role is ideal for someone who thrives in fast-paced environments, enjoys helping people, and can adapt to changing needs throughout the day.

Requirements

• Strong customer service and communication skills
• Comfortable handling phones and difficult conversations
• Organized, calm under pressure, and adaptable
• Basic comfort with billing, payments, or administrative work (training provided)
• Ability to triage issues and know when to escalate

Nice To Haves

• Experience in healthcare, home care, or customer support is a plus (but not required)

Responsibilities

• Answer incoming calls from clients, caregivers, and referral partners
• De-escalate concerns, listen empathetically, and route calls appropriately
• Serve as a reliable “first line” support so schedulers and leadership can stay focused
• Provide coverage through 5:00 PM on assigned days
• Assist with billing and payroll tasks including: Declined payments, Long-term care (LTC) insurance follow-ups, Deposits, refunds, and basic payment issues
• Work closely with leadership to resolve issues efficiently
• Step in when team members are out or overloaded
• Assist with light scheduling support when needed
• Transfer calls appropriately to HR, Nursing, Scheduling, or Leadership depending on the situation
• Flexible Weekend Support Availability to support phones or urgent issues on weekends

Benefits

• Competitive hourly pay based on experience
• Opportunity to grow into other departments (HR, Scheduling, Operations) over time
• Supportive leadership team
• Mission-driven work helping seniors and families
• Flexible schedule
• Real opportunity to grow as the company expands
• Health Insurance + 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees