Office Assistant - Ambulatory Multi-Specialty - Bethpage

NYU Langone Health • Bethpage, NY

1d • $56,873 - $56,873 • Onsite

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center providing comprehensive diagnostic and therapeutic care across numerous medical and surgical specialties. As a major regional healthcare provider, we are dedicated to medical education and research, offering a full spectrum of inpatient and outpatient services. At NYU Langone Health, we champion equity and inclusion, fostering an environment where our diverse and talented faculty, staff, and students can thrive. We value individual skills, ideas, and knowledge.

Requirements

• High School or equivalent.
• Excellent organizational, interpersonal, and verbal and written communication skills.
• Strong customer service skills.
• Ability to complete multiple tasks efficiently and thrive in a team environment.
• Knowledge of Microsoft Office, database, and internet applications.
• Light, accurate keyboarding skills.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• 6 months Physician practice office experience.
• Knowledge of medical terminology.
• Knowledge of EPIC Ambulatory.

Responsibilities

• Provides basic front-desk support for clinical intake operations.
• May be responsible for pre-authorizations and certifications, excluding surgical procedures.
• Performs other duties as assigned.
• Provides reception assistance, including greeting patients, answering calls, and directing inquiries.
• Screens telephone callers professionally, handles calls, takes messages, or directs callers appropriately.
• Schedules routine appointments, follow-ups for visits, and procedures that do not require or have already been pre-authorized.
• Refers inquiries regarding pre-authorizations/certifications to the appropriate personnel.
• Collects and completes patient-related documents.
• Assists patients with enrolling in Patient Secure if necessary.
• Confirms patient appointments daily, making appropriate notations in the system.
• Maintains the schedule to prevent gaps.
• Responsible for patient check-in and check-out.
• Gathers patient demographic data and materials from patients or their representatives.
• Obtains insurance information, verifies eligibility electronically, takes patient pictures, and directs them to use Patient Secure.
• On subsequent visits, verifies demographic information and makes necessary edits.
• Collects and has patients sign patient-related documents (HIPAA, MSPQ, ABN, etc.).
• Follows up with patients, representatives, or physician offices to gather missing data for intake completion, or refers to senior staff.
• Responsible for collecting co-pays and other outstanding balances.
• Scans necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors the intake work queue for timely completion.
• Ensures appropriate procedure and diagnosis coding is used in pre-certification and verification processes, questioning physicians for accuracy and completeness when necessary.
• Assists patients with questions regarding insurance coverage.
• Refers patients needing counsel on financial matters to the appropriate business office contact based on established criteria.
• Maintains cooperative and professional relationships with physicians, nurses, and office/clinical staff.
• Types routine material such as forms, letters, and envelopes neatly and accurately.
• Answers patient questions to ensure understanding and satisfaction, or refers them to senior staff.
• Maintains confidentiality of privileged information.
• Maintains and receives files for the area in an organized and up-to-date manner.
• Completes filing according to departmental procedures.
• Sorts and distributes documents and forms for the area section.
• Logs in materials with respect to time and date when applicable.
• Processes incoming and outgoing documents.
• Completes forms neatly, secures appropriate signatures, and forwards documents/forms to the correct destination.
• Maintains a copy for files.
• Faxes documents according to departmental procedures.
• Maintains supplies and cleanliness of the workspace, restocking supplies as needed.
• Notifies supervisor of any supply shortages.
• May assist, provide guidance, and/or train staff on completing intake-related duties.

Benefits

• Comprehensive benefits and wellness package.
• Robust support system for career development, family needs, and retirement savings.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED