Office Assistant 2 - Front Desk - Bilingual/Bicultural KSA - LDA (0.5 FTE)

Multnomah County•Portland, OR

1d•Onsite

About The Position

This is a Limited Duration Assignment (LDA) position, expected to last up to two years, but may end sooner. This recruitment may also be used to fill future vacancies, including on-call, temporary, limited duration, or regular status positions. The Multnomah County Health Department is seeking individuals inspired by its mission to advance health equity, protect the most vulnerable, and promote health and wellness for everyone. The Office Assistant 2 primarily manages front reception desk operations for the Women, Infants, and Children (WIC) program. Key duties include screening applicants for program eligibility, scheduling appointments, checking participants in and out, answering inquiries, documenting transactions, issuing food benefits, and preparing official correspondence. The role requires critical thinking to resolve administrative issues, provides supplemental telephone support, collaborates with team members, and maintains exceptional customer service. The position fosters a professional environment grounded in respect, trust, and cultural competence to serve diverse populations. Bilingual/bicultural proficiency in English and one of the following languages is required: Dari, Arabic, Haitian/Creole, Spanish, Somali, or Cantonese, along with knowledge of and experience with the corresponding community(s) and culture(s). This is a part-time (0.5 FTE) position.

Requirements

Equivalent to completion of the twelfth grade.
One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position.
Ability to read, write and speak in English and either Dari, Arabic, Haitian/Creole, Spanish, Somali or Cantonese.
Knowledge of and experience with the Dari, Arabic, Haitian/Creole, Spanish, Somali or Cantonese community(s), culture(s).

Nice To Haves

Conflict resolution and de-escalation skills.
Strong attention to detail.
Accurate data entry and documentation.
Cultural humility and awareness.

Responsibilities

Facilitate participant intake by greeting clients using Participant Centered Services, screening for identification, residency, and income eligibility per State WIC policies, and accurately maintaining participant records.
Issue food benefits to participants and assist them with any questions or issues regarding the use of these benefits.
Manage front desk workflow, maintain clinic forms, and communicate effectively with staff to ensure smooth daily operations.
Manage daily clinic logistics, including inventory checks, eligibility verification for the Oregon Health Plan (OHP), processing incoming faxes and messages, and completing routine audits and reporting.
Coordinate participant correspondence by sending appointment reminders, graduation and termination notices, and processing voter registration and lost/stolen forms using established technology systems.
Participate in staff meetings, assist in the orientation and training of new employees, and maintain positive, effective communication with supervisors and coworkers.
Provide all services in a culturally sensitive manner, leveraging language proficiency (Dari, Arabic, Haitian/Creole, Spanish, Somali, or Cantonese) and community-specific cultural knowledge to support diverse populations.
Utilize the WIC computer system to accurately document all participant interactions and appointments.
Participate in outreach events, and participate in committees or work groups.