Office and Marketing Manager

JDR•Mentor, OH

16d•$40,000 - $50,000•Onsite

About The Position

This isn’t just another desk job — it’s a front-row seat to helping grow the Floor Coverings International brand from the ground up in our hometown market. We’re a family-owned, fast-growing flooring and home improvement company looking for a savvy, high-energy Office and Marketing Manager to join us on the journey. You’ll wear multiple hats — from local marketing and event planning to running our daily operations — and your ideas will shape how we grow. If you’re an organized go-getter who’s equal parts creative and customer-focused, this could be your dream job. Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

Requirements

2+ years in office admin, customer service, or marketing (flooring or home services is a big plus).
Comfortable being independent — you take initiative, stay on top of tasks, and keep things moving.
A natural storyteller with a love for social media. Bonus: you dabble in content creation or editing.
Tech-literate and willing to learn — especially with platforms like Salesforce, Quickbooks, Excel, Social Media, phone and payments systems.
Organized, resourceful, and able to manage multiple balls in the air (without dropping any).
A people-person — because creating great customer experiences is just who you are.
Open to attending occasional weekend or after-hours events.

Nice To Haves

Forklift experience would be nice, but not necessary.

Responsibilities

Post fresh, engaging content on social (FB, Insta, LinkedIn, etc) that tells our story and highlights our work.
Plan and host local events — home shows, farmers markets, vendor events
Coordinate with digital marketing partners to ensure we’re hitting the mark online and maximizing our return on ad spend — SEO, ads, web presence.
Set up meet and greets for the Business Manager to build real relationships with realtors, property managers, contractors, and community organizations.
Be the welcoming face and voice of our studio — answer calls, greet visitors, manage deliveries.
Stay on top of the phone system so every call finds the right person.
Turn website and phone leads into scheduled appointments.
Order flooring & materials, manage logistics, and enter invoices into QuickBooks.
Help set up vendor/installer accounts, and support project scheduling.
Keep us organized in Salesforce and QuickBooks — from lead to close.
Ensure every customer experience ends on a high note — follow-ups, thank-you notes, and yes… review requests.