Office Agent
About The Position
The Office Agent role involves a variety of tasks related to customer service, data management, and cargo handling within an airline services environment. Responsibilities include counter customer services, computer data entry, handling international cargo documents, retrieving and delivering documents to and from aircraft, accepting cargo according to regulations, releasing import freight, collecting air freight charges, preparing freight transfer manifests, and managing phone calls professionally. The role also requires accepting dangerous goods in accordance with FAA Regulations and IATA DGR.
Requirements
- Intermediate computer skills with working knowledge of Microsoft Office programs
- Excellent English verbal and written communication skills
- Must be able to handle stress in a fast-paced environment and ensure deadlines are met
- Ability to concentrate on detail
- Ability to lift 50-70 lbs
- Adhere to safety practices and programs
- Ability to multitask
- High School Diploma or GED required
- Valid US driver’s license
- Successful completion of required airport badging process and pre-employment drug screen is required
Nice To Haves
- 1 year of previous Cargo Agent experience is preferred
Responsibilities
- Counter customer services
- Computer data entry
- International cargo documents handling
- Retrieve import / deliver export documents to and from aircraft
- Acceptance of cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations
- Releases import international freight upon review of CBP clearances and authorizations
- Collects air freight charges
- Prepare freight transfer manifests
- Handles phone calls in a professional and courteous manner
- Accepts dangerous goods in accordance with FAA Regulations and the IATA DGR
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
