Office Agent - Ocean Cargo (DAL)

Jobs At Air General•Dallas, TX

1d•Onsite

About The Position

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Office Agent - Ocean Cargo at our Dallas Ocean facility in Dallas, TX. This position has a focus on customer service and strict adherence to safety and security procedures. Duties include documentation, data entry, great customer service and you must be able to work independently and as part of a team. If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us!

Requirements

Customer Service and Warehouse: 1 year.
High school diploma or GED required.
Must be at least 18 years of age.
Must have a valid and unexpired US Driver’s license.
Must be able to lift up to 70 lbs.
Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
Must be able to clearly understand and communicate in English when performing essential job functions.
Must be able to pass all pre-employment screenings, background checks, and government security background checks, and post offer drug screens.
Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines.

Responsibilities

Prepare statistics and reports, as required by the customer, and distribute to all relevant parties.
Maintain logs, files, and statistics as required.
Provide details about shipments or handling incidents, which may result in future claims.
Make accurate and timely data entries.
Bring any customer issues to the attention of a supervisor.
Prepare documentation for tracing action, perform follow-up, and keep customer informed of progress.
Provide customers with information concerning the status of their shipments.
Review and handle all messages requiring immediate responses or special handling.
Liaise with supervisor as required.
Deposit customer funds regularly, in accordance with customer requirements.
Survey all work and office areas for neat, clean, and orderly conditions, including all back offices. Areas must be free of debris and any other work safety hazards.
Challenge unauthorized persons entering non-public areas and report the incident to a manager.
Adhere to all Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
Use proper telephone etiquette; answer phones within 4 rings.
Check daily briefings.
Perform any other duties as directed by the managers.