Office Administrator

Concord Servicing•Scottsdale, AZ

9d•Onsite

About The Position

Concord sits at the center of the credit market ecosystem. We provide loan servicing, backup servicing, and capital markets administration for specialty finance lenders, institutional investors, and asset managers. Our clients include originators across fintech, solar, home improvement, equipment finance, and other specialty asset classes. When a lender needs a trusted partner to service their portfolio or a trustee needs real-time reporting, they call Concord. The Office Administrator serves as the operational hub of our Scottsdale fintech office, ensuring day-to-day functions run smoothly across facilities, communications, and employee support. This is a hands-on, non-exempt, full-time role well-suited for someone with 1–2 years of administrative experience who thrives in a dynamic fintech environment and takes pride in keeping people and spaces organized.

Requirements

1–2 years of experience in office administration, coordination, or a similar support role
Familiarity with AI tools and a willingness to leverage them to improve efficiency and streamline day-to-day administrative tasks
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment
Proficiency in Microsoft Office Suite and Google Workspace; comfort with Slack and other collaboration tools
Excellent written and verbal communication skills; professional and service-oriented demeanor
Ability to handle confidential information with discretion, including cash processing and sensitive correspondence
Reliable, self-motivated, and comfortable working independently with minimal supervision

Responsibilities

Manage office communications including monitoring and routing Slack notifications and general employee requests to the appropriate teams or individuals
Order and manage supplies for all U.S. offices; maintain adequate inventory levels and coordinate deliveries
Coordinate office lunch and food ordering; manage catering logistics for team meals and special events
Process inbound and outbound shipments; sort and distribute correspondence received via Post Office, FedEx, UPS, USPS, and other carriers — a high-volume, time-sensitive responsibility
Handle cash processing and create, print, scan, and mail letters of returned payments
Schedule and coordinate employee massage appointments and other wellness-related office services
Organize guest visits and special events; coordinate internal and external meetings including logistics, catering, and room setup
Maintain a clean, organized, and welcoming office environment on a daily basis
Update and administer the office badging system; manage employee and visitor access as needed
Support the TRP Program and assist with related administrative tasks
Make occasional Post Office runs for outgoing mail and packages
Assist or coordinate with the facilities team to address office and building maintenance requests