Office Administrator

Surge Staffing • Aurora, IL

3d • Onsite

About The Position

We are seeking a dependable and customer-focused Office Administrator to support daily delivery operations. This position will communicate with delivery drivers, customers, and internal teams to help resolve issues, document information, and keep deliveries running smoothly. The ideal candidate is organized, professional, comfortable working with computer systems, and has strong communication and customer service skills.

Requirements

• Strong customer service and communication skills
• Professional phone and email communication
• Basic computer skills and ability to learn new software systems
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment

Nice To Haves

• Previous office, administrative, customer service, dispatch, logistics, or transportation experience is a plus

Responsibilities

• Handle inbound and outbound communication with delivery drivers
• Communicate with customers to gather information and help resolve delivery-related issues
• Use company systems to audit, track, and document issues that occur while drivers are on the road
• Accurately enter and maintain information in computer systems
• Follow up on delivery issues and communicate updates to the appropriate teams
• Provide professional and courteous customer service
• Assist with general administrative and office duties as needed
• Work closely with drivers and internal teams to help resolve problems efficiently

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed