Office Assistant

Clarvida - California•Santa Ana, CA

38d•$20 - $23•Onsite

About The Position

The Office Administrator provides administrative and operational support to the High Fidelity Wraparound Program. This role serves as a key point of contact for clients, families, staff, and community partners while supporting day-to-day office operations, documentation processes, scheduling, billing support, and program administration. The Office Administrator plays a vital role in ensuring the smooth operation of services that support children, youth, and families throughout Orange County. The High Fidelity Wraparound (HFW) Program is an intensive, team-based care coordination model designed for children, youth, young adults, and families with complex behavioral health needs who are often involved with multiple systems such as mental health, child welfare, education, juvenile justice, or housing services. The goal is to help individuals remain successful in their homes, schools, and communities while reducing the need for higher levels of care. High Fidelity Wraparound is an evidence-based, family-centered approach that brings together multidisciplinary team members, natural supports, family members, and service providers to create and implement an individualized plan of care tailored to each participant’s strengths, needs, culture, and goals. This position has a baseline productivity expectation of 50%, generally equivalent to an average of approximately 3.5 hours of direct client service per workday. The meeting of such requirements will be addressed in accordance with the Company policies and applicable law.

Requirements

High school diploma or GED required
Minimum of one year of administrative, clerical, customer service, or office support experience
Strong organizational and time management skills
Excellent written, verbal, and interpersonal communication skills
Strong attention to detail and ability to maintain accurate records
Intermediate computer proficiency, including Microsoft Word, Excel, Outlook, and electronic record systems
Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment

Nice To Haves

Associate's degree in Business Administration, Healthcare Administration, Human Services, or related field preferred
Experience working in behavioral health, healthcare, education, social services, or community-based programs
Familiarity with Medi-Cal documentation, billing processes, or behavioral health programs
Bilingual Spanish preferred
Experience supporting Wraparound, Full Service Partnership (FSP), or community mental health programs

Responsibilities

Answer and direct incoming phone calls and assist callers with general program inquiries
Welcome clients, families, and visitors and direct them to appropriate staff and services
Schedule meetings, appointments, and program-related activities
Prepare correspondence, reports, forms, and other administrative documents
Maintain electronic and paper filing systems in accordance with organizational standards
Process incoming and outgoing mail, faxes, and other communications
Maintain inventory of office supplies and coordinate ordering as needed
Assist with staff onboarding and administrative set-up activities
Support data entry, billing preparation, and documentation workflows
Assist with Medi-Cal, client billing, and other program-related administrative functions
Prepare meeting agendas, take meeting notes, and distribute minutes as required
Assist with audits, reporting requirements, and special projects
Coordinate office equipment maintenance and facility-related requests
Maintain compliance with HIPAA, confidentiality requirements, and professional standards
Support program leadership with administrative projects and operational initiatives
Perform additional duties as assigned to support program operations