Office Administrator

Isaac Heating & Air Conditioning•Town of Ballston, NY

5d•$23 - $26•Onsite

About The Position

Suburban Services Group is seeking an Office Administrator in Burnt Hills, NY. In this role, you will support all departments through a variety of tasks related to accurate entry, maintenance of data, dispatching and customer service. Founded in 1980, Suburban Services Group has grown from a small home improvement company into a trusted leader in plumbing, heating, air conditioning, and generator services. Based near Saratoga Springs, we proudly serve thousands of customers with fair, professional, and honest service. Suburban partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

Requirements

High school diploma or equivalent required
Minimum of 1 year of customer service experience
Proficient with Microsoft Office Suite or related software

Nice To Haves

Service Titan experience preferred

Responsibilities

Answer or make calls to clients to learn about and address their needs, concerns, or other questions about products or services.
Schedule and coordinate service calls, maintenance appointments, and emergency repairs
Obtain vendor invoices and maintain purchase orders, attaching to the appropriate jobs.
Monitor technician routes, job status, and real-time updates in ServiceTitan
Generate invoices according to contracts and send bills to clients.
Respond efficiently and accurately, engaging in active listening to callers to provide assistance while helping them feel supported and valued.
Schedule or update appointments in the computer system.
Document clear and concise notes in clients’ profiles in order to communicate precisely to the technicians and technical leadership team.