Office Administrator

United Scrap Metal•Cicero, IL

13d•Onsite

About The Position

The Office Administrator/ Customer Excellence Support provides administrative support and customer service to both internal and external customers. This role supports the execution of timely customer-related requests and provides continuous support to Sales and Operations Team goals. The ideal candidate will be bilingual (English and Spanish), possess a High School Diploma with previous similar position and/or industry experience, and be proficient in standard MS Office software. The ability to work in a fast-paced environment, manage multiple priorities, and perform accurate data entry are essential. Excellent written and verbal communication skills and strong organizational abilities are required. Experience with industry software is preferred. The candidate must pass a pre-employment physical, background, and credit check, and be able to fulfill flexible scheduling requirements.

Requirements

Bilingual (English and Spanish)
High School Diploma and previous similar position and/or industry experience
Standard MS Office software usage (Outlook, Excel, Word)
Ability to work in a fast-paced environment, managing multiple priorities
Ability to perform accurate data entry
Excellent written and verbal communication skills
Highly organized
Candidate must pass a pre-employment physical, background and credit check.
Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the operation
Basic on-the-job training that satisfies the Primary Objectives of the specific position
US-SOP-01 United in Safety Manual
US-F11 QEH&S Policy
US-SOP-03 Team Member Handbook

Nice To Haves

Experience with industry software preferred, especially knowledge of Shared Logic

Responsibilities

Answers and transfers calls on a multi-line phone system
Accepts deliveries, sorts mail, and maintains phone lists
Handles sensitive and/or confidential documents and information
Communicates with the manager and customers on job or deadline issues
Establishes a positive image to both internal and external customers while delivering superior customer service
Provides administrative support to the Sales Team and Operations Department
Supports ongoing continuous improvement while developing knowledge of our customer and supplier base
Professionally handles and efficiently routes incoming calls and walk in customers
Assists with customer requests and serves as a resource
Provides internal support to sales team and operations teams
Facilitates the execution of timely customer payables and monthly closes
Prints other USM location breakdowns
Demonstrates timely execution of accurate customer data input and reports
Operates with integrity and confidentiality while upholding ethical standards of the organization
Develops accounting-based solutions while implementing new systems, procedures, and internal programs
Sends requested information to customers using established templates
Organizes/Files monthly customer breakdowns and forwards them to the Recycling Consultant
Organizes monthly payables and forwards them to the Accounting Department
Handles customer inquiries
Performs customer account setup / database maintenance
Executes purchase contract creation / maintenance
Expedites customer load breakdown to provide timely information or payment
Executes material breakdown & customer pricing input
Demonstrates understanding of company policies, rules and training
Other duties as assigned