Property Admin

Aston Carter•Bethesda, OH

2d•Onsite

About The Position

This role supports a family-owned, fast-paced property management office in Bethesda, MD, providing high-quality administrative and tenant services for both residential and commercial properties. The Office Administrator – Tenant Services Coordinator manages day-to-day office operations, responds to tenant needs, coordinates maintenance and payroll-related tasks, and supports property managers and leadership. The position is ideal for a reliable, organized professional who thrives in a dynamic environment, enjoys working with people, and takes pride in delivering excellent customer service and efficient administrative support.

Requirements

At least 3 years of administrative experience, preferably supporting both residential and commercial property operations.
Proficiency with the Yardi Voyager real estate software program.
Strong administrative support capabilities, including filing, data entry, and document management.
Excellent verbal and written communication skills, with a strong customer service orientation.
Proficiency with Microsoft Office, particularly Word and Excel.
Ability to prioritize workload effectively and complete tasks in a timely manner in a fast-paced environment.
Strong organizational skills and attention to detail.
Comfort working directly with owners, executives, and property managers.
Professional demeanor with an outgoing, confident, and positive attitude.

Nice To Haves

Experience in property management or property administration preferred.

Responsibilities

Serve as a primary point of contact for tenants by answering phones, responding to tenant inquiries, and assisting with tenant needs in a timely and professional manner.
Coordinate maintenance requests from tenants, including logging requests, communicating with maintenance staff or vendors, and following up to ensure completion and satisfaction.
Prepare and distribute building memos and communications to tenants as needed.
Support payroll processing activities and help maintain accurate employee schedules for a team of approximately 10–15 people.
Assist with the preparation, processing, and tracking of proposals and billing related to property management services.
Help prepare materials, reports, and logistics for weekly company meetings.
Provide comprehensive administrative support to property managers, including document preparation, scheduling, and follow-up on assigned tasks and projects.
Solicit bids for maintenance work and other property management needs by contacting vendors, collecting proposals, and organizing bid information.
Conduct internet research to support property management activities, vendor sourcing, and general administrative needs.
Contribute to team-building efforts by recognizing employee birthdays, celebrations, and other office events.
Perform filing, data entry, and general office duties to keep records organized and up to date.
Create and maintain spreadsheets and databases to track property, tenant, and operational information.
Assist with meeting and event planning, including coordination of office lunches and company events.
Support inventory management by monitoring office and operational supplies and coordinating replenishment as needed.
Handle other administrative duties as assigned to ensure smooth daily operations of the office.