Part-Time Office Administrator / Customer Experience Coordinator

TruBlue Home Service Ally•McKinney, TX

16d•Hybrid

About The Position

At TruBlue of McKinney, we provide premium handyman, home maintenance and home modification services with a focus on helping busy homeowners, older adults and families maintain safe, comfortable homes. As a locally owned small business, we’re building something special. We’re looking for someone who enjoys helping people, thrives in a fast-paced environment and wants to grow alongside our company. This isn’t just another administrative role—we’re looking for a key team member who will help shape the customer experience as we grow.

Requirements

Previous experience in an administrative, office management or customer service role.
Excellent verbal and written communication skills.
Strong computer skills, including Microsoft Office and Google Workspace.
Ability to work independently with minimal supervision.
Valid driver’s license and reliable transportation.

Nice To Haves

Experience using scheduling or CRM software is a plus.
Experience in the home services, construction, property management or service industries is a plus but not required.

Responsibilities

Answer incoming phone calls, text messages and emails in a professional, friendly manner.
Schedule estimates, service appointments and follow-up visits.
Coordinate technician schedules and adjust appointments as priorities change.
Communicate with customers regarding appointment confirmations, updates and project status.
Maintain accurate customer information within our CRM system.
Prepare estimates, invoices and other customer documents.
Track job progress and help ensure projects stay organized.
Order office and project materials as needed.
Assist with social media posts, online reviews and community outreach.
Support marketing initiatives, including local events and neighborhood outreach.
Maintain organized digital files and office records.
Provide general administrative support to the owner.