Office Administrator / Care Coordinator

Infallible Home Care • Greenville, MI

5d • Onsite

About The Position

At [Agency Name], we believe that growing older shouldn’t mean losing independence or comfort. We are a premier, locally owned non-medical home care agency dedicated to helping seniors thrive safely in the place they love most—home. We don't just provide services; we build meaningful, lasting relationships. Our team is driven by empathy, respect, and a genuine passion for elevating the quality of life for our clients and providing peace of mind for their families. We pour that same care into our staff, offering a supportive, collaborative office environment where your work directly impacts lives every single day.

Requirements

• 1–2 years of administrative, scheduling, or office management experience (preference given to home care or healthcare backgrounds).
• Exceptional verbal and communication skills with a warm, professional phone presence.
• Proficient in Microsoft Office/Google Workspace and adaptable to home care scheduling software.
• A high degree of personal accountability, excellent problem-solving skills under pressure, and a deep respect for seniors and individuals with disabilities.
• Standard office hours, with participation in a rotating after-hours phone schedule for scheduling emergencies.

Nice To Haves

• home care or healthcare backgrounds

Responsibilities

• Match the right caregivers with clients based on personality, availability, and skill level.
• Manage shift changes and call-ins immediately to ensure zero service gaps.
• Source, screen, and interview caregiver candidates.
• Lead onboarding and orientation to welcome new hires to our team.
• Serve as the primary point of contact for client inquiries.
• Handle intake calls with empathy, and coordinate new client care setups.
• Ensure all caregiver personnel files are audit-ready.
• Track background checks, drug screens, training logs, and certifications.
• Answer incoming phone calls with professional phone etiquette.
• Manage office supplies, documentation, and digital client folders.

Benefits

• 5 days of earned PTO in your first year
• 2 paid major holidays
• 401(k) plan with at 3% after 3 months of employment
• Modern office space
• complimentary snacks
• a team culture that genuinely values your work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed