Office Administrative Assistant

YES Contracting Services•Johnson City, TN

6d•Onsite

About The Position

YES Roofing & Exteriors is seeking a reliable, organized Office Administrative Assistant to be the first point of contact for incoming calls and leads. This role is critical to daily operations and must be filled immediately. Your main responsibility is to answer inbound calls, follow scripted call flows, enter accurate information into our CRM systems, and schedule appointments correctly while setting proper expectations for customers.

Requirements

Strong phone presence and professionalism
Comfortable following scripts and systems
Highly organized and detail-oriented
Reliable, punctual, and coachable

Nice To Haves

CRM experience preferred (GHL, Leap, or similar)
Able to multitask in a fast-paced environment

Responsibilities

Answer all incoming calls during office hours (8 am–5 pm)
Follow a provided call script (no freelancing)
Gather required customer information
Enter all data accurately into GoHighLevel (GHL) and Leap
Schedule appointments ina round-robin fashion
Set clear expectations for inspections, estimates, and follow-ups
Route repeat customers to the correct sales rep or department
Monitor and prioritize incoming leads from: Google Guaranteed / Google LSA Facebook & Social Media posts Thumbtack Website & other digital sources
Ensure fast response times across all platforms
Categorize and disposition leads properly in the CRM
Issue lead ratings and feedback inside platforms like:
Flag poor-quality or duplicate leads for leadership review
Post weekly Facebook & social media content (templates provided)
Assist with basic administrative tasks as needed
Support sales and management with organization and follow-up