Office Administrative Assistant

GFL Environmental Inc.•Thunder Bay, ON

53d

About The Position

The Office Administrative Assistant ensures the seamless daily flow of inter-office documentation and administrative processes. This role serves as a primary point of contact for internal team members and customers, providing timely responses to sales inquiries and resolving service issues. The Assistant is responsible for organizing documents, performing general administrative duties, and routing complex inquiries to the appropriate departments while maintaining positive, professional relationships with both vendors and clients.

Requirements

University degree or College Diploma in environmental science technology or related discipline is an asset.
At least 2-4 years combined customer service experience in a call center and/or office environment.
Ability to work in a fast-paced environment.
Strong relationship and interpersonal skills.
Ability to work without supervision.
Resolving conflict multi-tasking.
Excellent communication skills in oral and written English.
Ability and openness to training and learning about our business.
Exceptional computer skills and competence.
Competent working knowledge of Microsoft office, excel, word, power point and outlook.

Responsibilities

Manage high-volume phone inquiries, providing direct assistance to customers and vendors or escalating complex queries to management as needed.
Maintain accurate records within the Operation Management System (OMS), including onboarding new customers and facilitating credit checks.
Coordinate customer account setups and schedule updates.
Audit accounts for discrepancies and perform necessary adjustments to ensure data integrity.
Act as a primary liaison between the company and customers to resolve routine issues and improve service quality.
Oversee documentation and assist customers with required paperwork, including the collection and processing of feedback forms.
Investigate and assist with resolving billing discrepancies to ensure financial accuracy while providing dedicated administrative support to site management.
Monitor inventory and execute the ordering of office and maintenance supplies.
Track compliance by assisting management with the monitoring of annual driver training requirements.
Coordinate meeting logistics, including invitations, catering, and venue setup/takedown.
Manage document control workflows, including photocopying, collating, mailing, and digital/physical filing.
Execute time-sensitive administrative tasks under pressure while maintaining high service standards.