Office Administrative Assistant
About The Position
redbox+ Dumpsters of Toledo is a locally owned and rapidly growing dumpster rental franchise serving Northwest Ohio and Southeast Michigan. Our patented roll-off dumpster with attached portable toilets sets us apart in the industry, offering contractors and homeowners unmatched efficiency and convenience. We pride ourselves on delivering dependable service and exceptional customer care. Position Overview We are seeking a highly organized, customer-focused Office Administrative Assistant to support our Operations Manager and serve as a key point of contact for customers and drivers. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, pays close attention to detail, and enjoys keeping operations running smoothly behind the scenes. You will play a vital role in customer service, invoicing, and operational support while representing our brand with professionalism and positivity.
Requirements
- Strong verbal and written communication skills
- Excellent phone etiquette and professional demeanor
- High attention to detail and accuracy in data entry
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable using MS Office and learning new software systems
- Independent thinker with problem-solving skills
- Customer service experience required
- High school diploma or equivalent
- Legally authorized to work in the U.S.
- Must live in the Toledo or Southeast Michigan area
Nice To Haves
- Prior administrative, customer service, or operations support experience preferred
Responsibilities
- Answer all incoming phone calls, text messages, and emails promptly
- Provide pricing information and rental details to customers
- Enter dumpster rental requests accurately into the ordering system
- Request customer reviews and follow up on feedback when appropriate
- Generate and send customer invoices
- Ensure accurate entry of work orders and rental details
- Manage and resolve billing discrepancies within the ordering system
- Maintain organized digital customer records
- Perform daily weight ticket audits for accuracy
- Monitor dumpsters that have been on-site for extended periods
- Track job site details and ensure proper documentation
- Review and understand daily workload, inventory availability, and scheduling limitations
- Coordinate same-day delivery and pickup requests with drivers and management
- Send next-day pickup reminders and online order text notifications
- Communicate schedule updates clearly between customers and drivers
- Follow up with customers regarding outstanding invoices
- Assist in resolving payment issues professionally and promptly
- Keep management informed of operational issues, delays, or customer concerns
- Support smooth daily operations by maintaining clear internal communication
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
