Office Administration Support Specialist | Center for Hope & Healing

MIDLAND CARE CONNECTION INC•Topeka, KS

1d•Onsite

About The Position

A Support Specialist plays a vital role in helping the organization fulfill its mission of offering compassionate support to individuals and families experiencing grief and loss. The Center for Hope & Healing provides grief counseling and related services to those affected by the death of a loved one, creating a safe and supportive environment where people can process their emotions and find healing. In this role, a Support Specialist typically assists with client interactions, helps maintain welcoming and organized spaces, supports administrative and operational needs, and contributes to the overall comfort and care of visitors. They serve as a calm, empathetic presence—often helping people access resources, providing information, and offering emotional support during difficult moments. Through these efforts, the Support Specialist helps ensure that families and individuals receive dignified, respectful, and meaningful support as they navigate grief and healing.

Requirements

Minimum of 1 year of experience in a support, direct care, customer service, or human services role (may include volunteer or lived-experience-based roles)
Strong interpersonal, communication, and active listening skills
Ability to provide compassionate, trauma-informed, and client-centered support
Demonstrated ability to maintain confidentiality and adhere to ethical and professional boundaries
Basic computer skills, including experience with electronic records, email, and data entry
Ability to work collaboratively as part of a multidisciplinary team
Strong organizational and time-management skills
Ability to manage challenging situations calmly and professionally

Nice To Haves

Experience working with diverse populations, including individuals from marginalized or underserved communities
Knowledge of local community resources and referral networks
Bilingual abilities
Experience documenting services in compliance with program

Responsibilities

Assists with client interactions.
Helps maintain welcoming and organized spaces.
Supports administrative and operational needs.
Contributes to the overall comfort and care of visitors.
Serves as a calm, empathetic presence.
Helps people access resources.
Provides information.
Offers emotional support during difficult moments.
Ensures that families and individuals receive dignified, respectful, and meaningful support as they navigate grief and healing.

Benefits

Health insurance options for employees and dependents
Dental, vision, and prescription drug plans
Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions
Paid Time Off (PTO), Personal and Taking Care of You Days
Holiday pay (six holidays per year)
403(b) ERISA Retirement Plan, match provided
Free group life and AD&D insurance of $20,000
On-site education center to provide professional development and CEU credits
Free Employee Assistance Program (EAP) for employees and dependents
Paid monthly volunteer time at non-profit organizations
Uniform Allowance Program